Freelancer profile translated to English.
Back to original languageAbout Freud
Passionate IT Infrastructure Technician, specializing in the complete management of IT environments.
My expertise :
• Hybrid infrastructure: Windows/Linux Servers, Hyper-V virtualization, Microsoft 365 cloud
• Network & security: Cisco, VPN, crisis and critical incident management
• Versatile support: On-site and remote, user training, PowerShell automation
• Optimization: Network performance, repetitive task automation
Are your servers crashing? Is your network slow? Are you afraid of a cyberattack?
Types of projects completed:
Complete infrastructure (25-80 workstations)
Cisco Webex IP telephony deployment
Technical team training
Long-term SMB/organization support
Recent experience:
Crisis management following cyberattacks
Critical migration: (.>200) Win 10→11 workstations without business interruption
High availability: Redundant infrastructure, zero downtime since
Sectors of intervention: SMBs, organizations, social economy, etc.....
Available for short-term assignments and long-term projects.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- InsertechIT Technician L1INTERNET OF THINGS (IOT)April 2025 - Today (1 year and 2 months)Montréal, Canada
IT ENVIRONMENT MANAGEMENT
RMM: Monitoring and preventive maintenance of the entire environmentNomenclature: Inventory and asset tracking (servers, laptops, desktops)System Images: Creation/deployment of customized Windows 10/11 imagesMigration: Win 10 → Win 11 upgrade projectsOrders: Preparation of servers, laptops, desktops according to needsSERVER INFRASTRUCTURE
Hyper-V: Virtualization and VM managementNetwork Deployment: Configuration and optimizationWindows/Linux: Server preparation, installation, configurationActive Directory: Account management, password resetsNetwork Services: DNS, DHCP, PXE boot configurationIIS: Web services configurationNETWORK INFRASTRUCTURE
Equipment: Switch, router configuration, cablingIP Telephony: Cisco Webex, telephone equipment installationVPN: Client VPN solutions implementationOptimization: High availability, network improvement monitoringTroubleshooting: Debugging, network failure resolutionMESSAGING & CLOUD
Google SMTP: Email server configurationMicrosoft Entra ID: Identity management, administration consoleOffice 365: User support, configurationCRISIS MANAGEMENT & SECURITY
Incident Response: Crisis management following cyberattacksBusiness Continuity: Resource relocation, server recoveryBlancco: Secure data erasureDisaster Recovery: Continuity plans, critical backupsAUTOMATION & DEVELOPMENT
PowerShell: Scripts for automating administrative tasksDocker: Application containerizationIT Projects: Design and implementation of technical solutionsTRAINING & SUPPORT
Intern Training: Technical supervision of apprenticesCustomer Service: Remote, on-site, and external user supportDocumentation: Procedures, technical guides - GCS technologieIT Technician L1/L2INTERNET OF THINGS (IOT)July 2019 - August 2022 (3 years and 1 month)Montréal, Canada
Remote/On-Site & User Support
Ticket Management: Qualification via TeamViewer, prioritization, and incident resolutionHardware Installation: Computers, monitors, switches, routers, IP phonesOn-site Deployments: Client visits, server rack installation, network cablingApplication Support: Software installation, workstation configurationBasic Troubleshooting: Hardware diagnostics, connectivity, user errorsTicket Management: Qualification, prioritization, and client incident resolutionBasic Troubleshooting: Permissions, authentication errorsStandard Diagnostics: Logs, connectivityNetwork Infrastructure: Switch/router configuration, VLANs, troubleshootingDocumentation: Solutions in knowledge base, escalation to level 2OFFICE 365/M365 ADMINISTRATION
Email Infrastructure: SMTP, Exchange Online, shared mailbox configurationIdentity Management: Entra ID (Azure AD), multi-factor authentication, SSOUser Support: Account creation/deletion, password resetsSecurity: Compliance policies, DLP, license managementTroubleshooting: Outlook connectivity issues, synchronization, mobile accessTOOLS & TECHNOLOGIES
Cloud: Google Cloud Console, Microsoft 365 Admin CenterProtocols: REST APIs, OAuth 2.0, SMTP/IMAP, SSL/TLSRemote Support: TeamViewer, RDP, SSHHardware: Cisco/HP switches, routers, Dell/HP servers, IP telephonyMonitoring: Cloud Logging, Exchange Admin Center, network tools (Wireshark), Azure ADScripting: PowerShell, Bash, Python, Exchange Online PowerShell
Recommendations
Be the first to recommend Freud
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Computer Science TechnologyCollège de Rosemont2023J'ai commencé par apprendre la programmation et le scripting pour automatiser vos tâches répétitives. J'ai aussi appris la bureautique avancée pour optimiser le travail de vos équipes. Maintenant je peux créer des scripts qui vous font gagner des heures chaque semaine et configurer vos logiciels pour être plus productifs. C'est là que j'ai découvert ma passion pour résoudre les problèmes techniques et aider les gens avec la technologie.
- Network and IT Systems Security ManagementCollege de maisonneuve2025J'ai appris à gérer des réseaux complets et protéger les entreprises contre les cyberattaques. Maintenant je sais installer vos serveurs, surveiller votre réseau 24/7 et bloquer les pirates avant qu'ils entrent. Je peux aussi former vos employés pour éviter les erreurs qui coûtent cher. C'est une formation complète qui combine technique et sécurité pour protéger votre business.