Freelancer profile translated to English.

Description

My name is Frédérique and I am a passionate customer care manager.

I am determined to place people at the heart of every customer interaction.

With a solid background in customer relationship management, I strive to create smooth and serene customer experiences.

My commitment is based on the conviction that kindness and attention to detail are the pillars of successful customer loyalty.

Through innovative strategies, I coordinate efforts to resolve problems, anticipate needs, and ensure transparent communication.

My goal is to create an environment where every customer feels heard, understood, and fully satisfied.

Industry field of expertise

Languages

Workplace preferences

Remote only

Primarily works remotely

The F Touch
Customer Care Manager
January 2024 - Today (2 years and 5 months)
Litt-et-Ratures
Proofreader - Editor
August 2020 - January 2024 (3 years and 5 months)
HELMo Haute Ecole
Head of Academic Affairs Department - Guillemins Campus
November 2017 - September 2019 (1 year and 10 months)
Liège, Belgium

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