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Frédéric VisoukFV

Frédéric Visouk

AWS Cloud Architect, Amazon Connect Specialist

€800/day
Paris, FR
3-7 years
Amazon Web Services
Amazon Connect
CCaaS
Artificial Intelligence
Cloud Architect

Average response time: 1 hour

Freelancer profile translated to English.
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About Frédéric

AWS Cloud Architect with a strong specialization in Amazon Connect, I assist companies in modernizing their customer service:
  • Complete migration of Contact Centers to a native AWS CCaaS solution, allowing for better integration with your IS
  • Integration of GenAI features to improve the quality of your customer service and reduce your cost to serve
  • End-to-end support for CX teams

  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 10km)

Experience

  • Ekwateur
    Site Reliability Engineer
    ENERGY AND UTILITIES
    March 2020 - Today (6 years and 5 months)
    Paris, France
    Responsible for the management and evolution of the AWS Cloud infrastructure for a multi-account production IS.

    Amazon Connect & GenAI
    • Complete migration of the customer service to Amazon Connect, a Contact Center as a Service (CCaaS) solution integrated into AWS: Contact Flows, queues, routing profiles, Contact Lens
    • GenAI integration with Amazon Bedrock: real-time transcription, call summaries, response email suggestions, automated analysis of agent performance
    • Deployment of Amazon Q in Connect for real-time agent assistance via Bedrock knowledge bases
    • Connection of the Amazon Connect Data Lake to the data platform (Redshift, Athena, Tableau)
    • Integration of WhatsApp as an additional contact channel in Amazon Connect
    • Deployment of staging and production environments via Terraform
    • Support for CX teams and monitoring of the migration in call centers (around a hundred agents, 3 centers spread across France)
    • Co-speaker at feedback sessions on Amazon Connect for AWS (GenAI Day 2024 and VivaTech 2025)

    Infrastructure & Governance
    • Management of a ten-account AWS organization with Control Tower
    • Centralized access management via IAM Identity Center and SSO
    • FinOps: monitoring and optimization of infrastructure costs (usage and contracts of SaaS services used)

    Kubernetes & CI/CD
    • EKS cluster administration: incident resolution, updates, scaling with Karpenter
    • Deployment management via Helm and ArgoCD
    • Maintenance of CI/CD pipelines on GitLab CI

    Networking & Security
    • Migration to an API Gateway architecture (AWS API Gateway to Kong then Traefik Hub)
    • Implementation of a Zero Trust solution with Cloudflare Access & Gateway

    Observability
    • Integration and cost optimization of Datadog across the infrastructure
    Amazon Web Services Amazon Connect Kubernetes Terraform Cloudflare
  • AIRBUS Defence & Space
    Systems Integration Engineer
    DEFENSE AND MILITARY
    November 2019 - February 2020 (3 months)
    95870 Bezons, France
    Participation in the integration, validation, and verification of maritime surveillance systems

    • Integration of patches and system evolutions on Linux and Windows factory platforms
    • Participation in system validation tests, bug reporting, and tracking of fixes
    • Implementation of the ELK stack (Elasticsearch, Logstash, Kibana) for system log centralization and analysis
  • AIRBUS Defence & Space
    Network Software Developer Apprentice
    DEFENSE AND MILITARY
    September 2017 - September 2019 (2 years)
    78990 Élancourt, France
    Participation in general work of the Research and Technology (R&T) team on the development of SDN applications using AI

    • Containerization of existing applications under Docker
    • Integration and deployment of applications on a test platform
    • Development of a flow scheduler simulating satellite link behavior (bandwidth, latency, QoS rules based on traffic type) and creation of the management graphical interface
    • Research work on setting up a data pipeline with Apache Kafka

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Education

  • Master of Computer Science
    Sorbonne University
    2019
    Master d'Informatique
  • Bachelor of Computer Science
    Pierre and Marie Curie University
    2017
    Licence d'Informatique

Certifications

Frédéric's certifications are only visible to Malt Community members

Skill set

CI/CD Management
Cloud Administration
Containerization and Virtualization
DevSecOps
Infra as Code
Serverless Computing
SRE Principles
Test Environment Management
Cybersecurity Incident Management
Least Privilege Principles
Security Awareness Training
IT Architecture
Terraform
Traefik
Cloudflare
Zero Trust
Kubernetes
AWS Lambda

Categories