Freelancer profile translated to English.
Back to original languageAbout Frédéric
Certified Ringover Expert, I support brokerage firms, call centers, and sales teams in implementing professional, compliant, and efficient telephony solutions: VoIP, cloud telephony, outbound calls, reachability, CRM, conversational AI, and sales supervision.
My specialty: securing telephony usage related to outbound calls, telemarketing, insurance telesales, commercial traceability, call recordings, and team management.
I intervene in particular on:
✅ Ringover Configuration: users, DDI, groups, call queues, routing, schedules, call rules
✅ Outbound Calls: number selection, rotation, reachability, detection of degraded or flagged numbers
✅ Telephony Compliance: recordings, retention, traceability, proof of call, complaint tracking
✅ Sales Supervision: statistics, tags, call reasons, quality control, team monitoring
✅ CRM Integration: click-to-call, contact pop-up, call history, dashboards
✅ Conversational AI: transcription, automatic summarization, conversation analysis, scripts, and objections
Beyond Ringover, I also support call center and voice automation projects: VoIP architecture, Asterisk/PBX, call bots, voice bots, auto-dialers, intelligent routing, and CRM integration.
With over 25 years of experience in telecommunications, VoIP, customer relations, and high-volume commercial environments, I help companies transform their telephony into a tool for performance, compliance, and commercial management.
I intervene particularly in sectors where calls are sensitive: insurance, credit, banking, energy, brokerage, call centers, and commercial prospecting.
My goal: to help you have a clear, usable, traceable telephone system adapted to the current requirements of telemarketing.
French
Native or bilingual
English
Fluent
Spanish
Conversational
Can work on-site
Paris (up to 50km), Lyon (up to 50km), Marseille (up to 50km), Niort (up to 50km)
Experience
- Brokers NetworkPresidentBANKING AND INSURANCEApril 2020 - Today (6 years and 2 months)Paris, FranceCertified Ringover Expert – Telephony, VoIP, Compliance & Call CentersI support companies in optimizing, deploying, and securing their telephony solutions: Ringover, VoIP, telephone switchboard, outbound calls, call center, CRM, and AI tools.My specialty: helping sales teams, brokerage firms, insurance companies, banks, energy companies, and call centers have a clear, efficient, and traceable telephone system.I intervene in particular on:Ringover Configuration: users, DDI, groups, call queues, routing, schedules, call rulesOutbound Call Optimization: reachability, number rotation, detection of degraded or flagged numbersTelephony Compliance: recordings, retention, traceability, proof of call, complaint trackingSales Supervision: statistics, tags, call reasons, quality control, team monitoringCRM Integration: click-to-call, contact pop-up, call history, dashboardsConversational AI: transcription, automatic summarization, conversation analysis, scripts, and objectionsAdvanced Projects: Asterisk/PBX, call bots, voice bots, auto-dialers, intelligent routingWith over 25 years of experience in telecommunications, customer relations, VoIP, and high-volume commercial environments, I help companies transform their telephony into a true tool for performance, compliance, and commercial management.I intervene mainly remotely, with the possibility of occasional travel depending on the projects.
- Fred FinancesChairman and CEOBANKING AND INSURANCEMay 2016 - May 2022 (6 years)Île-de-France, FranceInsurance & Credit BrokerDevelopment and marketing of insurance and financing solutions for individuals, professionals, and companies.I have notably supported my clients in several areas:Health & Provident Insurance: advice, offer comparison, subscription, and customer follow-up.Construction Insurance: ten-year liability, damage insurance, all-risk construction, standard risks, and aggravated risks.Custom Insurance Programs: needs analysis, search for suitable solutions, negotiation, and placement with insurance partners.Credit & Financing: credit buyouts, credit consolidation, personal loans, and mortgage loans.This experience has allowed me to develop a practical understanding of brokerage challenges: customer acquisition, commercial compliance, call management, communication traceability, insurer/intermediary relations, and sales process optimization.It now provides a direct advantage in my consulting, telephony integration, compliance, and brokerage firm support missions.
- Visezo Centre d'appel Maroc /Chief Executive OfficerBANKING AND INSURANCEMay 2016 - May 2022 (6 years)Grand Casablanca, MoroccoCreation, structuring, and management of a French-speaking offshore branch specializing in customer relations, telesales, and outbound call campaigns for the insurance sector.The structure handled high-volume operations: appointment setting, file qualification, multi-channel telesales, inbound and outbound calls, traffic generation, surveys, polls, and sales follow-up for French-speaking clients.I managed the entire operational setup: office search, organizational structure, team recruitment, training, supervision, quality monitoring, call listening, remote supervision, and performance reporting.On the technical side, the center was equipped with VoIP solutions, hosted servers, telecom backup systems, remote access, supervision tools, IT security, and business continuity to ensure campaign stability and service monitoring from France.The activity involved processing several million calls, allowing for analysis of customer behavior, answer rates, file quality, failure reasons, sales objections, scripts, agent performance, and campaign optimization levers.This experience now gives me a concrete understanding of the challenges related to call centers, reachability, outbound calls, VoIP, sales supervision, communication quality, and the exploitation of telephony data.
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Education
- COBSP LEVEL I, Mortgage loans - Credit buyouts - Revolving loans - Personal loans - Banking servicesIOBSP Training2016COBSP NIV I, Prets immobiliers- Rachat de credits-Prets renouvelables- Prets personnels- Services bancaires
- Customer Relationship Center Software VoIP / GOAUTODIAL / ASTERIX / PREDICTIVE / FAIL2BAN SECURITYSelf-Taught Insurance Marketing EXPERTISE TELEPHONY VOIP / GOAUTODIAL / ASTERIX / PREDICTIFLogiciel de Centre de relation client VOIP / GOAUTODIAL / ASTERIX / PREDICTIF / SECURITE FAIL2BAN
Certifications
- ************* CERTIFIED RINGOVER EXPERT ************* Validating integration, configuration, and optimization skills for Ringover: user configuration, DDI, groups, routing, call queues, recordings, supervision, statistics, CRM integration, outbound calls, and AI uses related to professional telephony.RINGOVER2025
- ************* CYBERSECURITY ************* Development and implementation of a cybersecurity approach: risk identification, access security, user best practices, data protection, business continuity, backups, VPN, firewalls, supervision, and prevention of risks related to VoIP, CRM, and call center environments.VENUS CONSULTING2022