Freelancer profile translated to English.
Back to original languageAbout Frédéric
Since 2017, I have been creating chatbots, callbots, voicebots, and other conversational agents for companies and brands.
I offer you a production approach based on progressive knowledge transfer, in order to quickly make you autonomous and capable of managing your conversational agent yourself.
I design the chatbot, create the necessary content and scripting, and train the AI to increase its performance.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Banque de FranceChatbot ConsultantBANKING AND INSURANCESeptember 2021 - July 2022 (10 months)Paris, FranceOpportunity and feasibility study for the implementation of a conversational service for the general public (external target) and for customer service agents (internal target). Analysis of needs, technologies, business requirements, user needs, documentary resources, human resources, and service providers.
- Natixis InterépargneCallbot ConsultantBANKING AND INSURANCEJune 2019 - December 2020 (1 year and 7 months)Paris, FranceDesign of the Natixis Interépargne callbot: analysis of business needs, callbot scripting, identification of functionalities, writing and optimization of content, UX, AI training, training of internal bot trainers.
- BotnationCBDO - Commercial DevelopmentTECHMay 2017 - May 2021 (4 years and 1 month)Paris, FranceI support Botnation, a platform for generating chatbots and callbots for businesses. I assist them in defining the offer for large accounts and adapting technical functionalities to the needs of client businesses.
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Education
- Master IISorbonne1993Linguistique, mathématique et informatique pour l'étude du langage
- Master in Marketing and CommunicationHEC1993Stratégie marketing et communication des entreprises