Freda Wangari M.

I handle a wide range of administrative and customer support tasks, including managing emails, responding to client inquiries, handling calls, and scheduling appointments while maintaining organized calendars and records. I perform accurate data entry, prepare and format documents, and support daily operations to ensure everything runs smoothly and efficiently. I maintain confidentiality when handling sensitive information and coordinate effectively with team members to follow up on tasks. My deliverables include error-free data, well-organized schedules, timely task completion, and professional communication that enhances overall workflow and client satisfaction.

Provided professional customer support, resolving inquiries and issues quickly to maintain client satisfaction

Managed multiple tasks in fast-paced environments while meeting deadlines and maintaining accuracy

Supported business operations through coordination, follow-ups, and task tracking

Delivered clear, professional communication across phone, email, and in-person interactions

Contributed to improved workflow efficiency through organization and attention to detail