Freda Ohene-Yeboah

Redesigned the business model of L'Escale Regale by implementing strategic business plans such as cross-selling more products, differentiation and pricing strategies that led to a 30% growth in revenue in the first quarter of 2022. Identified and evaluated potential revenue and sales growth opportunities within the company and worked on developing new business strategies, which increased the company's customer base.

Efficiently interfaced with approximately 60 clients per day via phone, email, and in-person. Resolved technical issues for approximately 20 clients daily. Sold approximately 40 product service packages per day to customers, which increased sales by 30% in the first quarter of 2018. Developed archiving strategies to store and retrieve customer data efficiently.

Worked effectively with the finance and operations departments to process payments and ensure timely delivery of shipments to customers. Tracked the movement of freight goods using software and technology, and reported to customers, keeping them updated on shipment progress. Analyzed cost and revenue patterns within the organization, leading to a 40% increase in revenue and a 10% reduction in costs in 2016.