Freelancer profile translated to English.
Back to original languageAbout Frank
Senior IT Manager - Interim Management | IT Management | Program - & Project Management | Business Process Management ERP & CRM
Personal KPIs: 35+ years IT, 25+ years SAP ERP and CRM*, 17+ years Management and Leadership Experience, Expert Knowledge & Experience Application Management and Business Process Management, Project Portfolio -, Program - and Project Management (incl. various international SAP ERP and CRM* implementation projects)
- IT Leadership, Internationality (Europe, Asia / Japan)
- Excellent SAP ECC ERP Knowledge, SAP S/4 (Discovery, Prepare, Explore)
- Salesforce CRM (Marketing & Sales Cloud)
- IFS FSM (Field Service Management)
- Hands-on mentality, if required!
- Coaching
- IT Management
Comprehensive IT management knowledge in an international environment, including
organizational development, transformation, and organizational change
management (OCM).
Also IT governance, such as IT – and business process governance
as well as data governance.
IT controlling including internal billing, IT service management,
strategic IT planning (periodic, budgeting, ~ Management by Objectives);
- Business Process Management
Process spectrum regarding ERP (Enterprise Resource Planning), e.g., Sales,
Materials Management, Logistics, Finance, and CRM (Customer Relationship
Management). Integration of service applications (Field Service Management
Systems);
- Program / Project Management
Distinctive and comprehensive knowledge of a project lifecycle (incl.
Mobilization, Scope, Planning, Execution, Risk Management, Budgeting,
Hypercare), Prince2 Agile;
Active participation in projects, as various program and project-related roles have been held and executed over many years, e.g., as
Sponsor, Executive, Board (User, Supplier), Subject Matter Expert, Team
Manager and Project Manager;
German
Native or bilingual
English
Fluent
Can work on-site
Köln (up to 50km), Düsseldorf (up to 50km), Leverkusen (up to 50km), Bonn (up to 50km)
Experience
- FreelancerSenior IT ManagerTECHNovember 2020 - Today (5 years and 9 months)Hilden, GermanySenior IT Manager - IT Leadership & Management | Interim Management | Portfolio -, Program - & Project Management | Application - & Business Process Management | ERP, CRM & Service | Quality ManagementVarious national and international project assignments - in different project initiatives and project phases. Also in different roles.
- Kyocera Document Solutions Europe B.V.General Manager ITTECHApril 2013 - September 2020 (7 years and 6 months)Meerbusch, GermanyGeneral Manager / Head of European ITIT Strategy Development, Personnel Planning, Budget Responsibility, Budget Control, Cost Reduction Measures, Communication Region Europe, Collaboration HQ in Japan, External Sourcing, Project Initiation, Portfolio Management, IT Service Management, Organizational Development etc.
- Kyocera Document Solutions Europe B.VSenior Manager Business Process Design (BPD)TECHSeptember 2008 - March 2013 (4 years and 7 months)Meerbusch, DeutschlandDepartment Head 'Business Process Design' as part of the corporate IT, focus Application Management Business Applications, employee leadership and development, EU-wide projects (e.g. software selection CRM, BI) and also implementation projects ERP/CRM/BI; Number of employees <= 22; Budget responsibility, planning, application strategy, process and data governance (local, regional, global), international projects - often the entire project lifecycle.
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Certifications
- ITIL® Foundation Certificate IT Service ManagementPeoplecert2021
- PRINCE2 Agile® Foundation Certificate in Agile Project ManagementPeoplecert2021