Name: CRM Consultant
Price: 960 EUR
Availability: InStock

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Languages

German
Native or bilingual
English
Fluent
Swedish
Basic

Workplace preferences

Can work on-site

Karlsruhe (up to 50km)

Frank Hermes
Independent CRM Consultant
January 2006 - Today (20 years and 6 months)
Karlsruhe, Germany
The sustainable transformation of IT landscapes today requires the symbiosis of decades of proven enterprise stability and the controlled integration of generative AI. With over 20 years of experience in the Microsoft Dynamics environment, I support complex CRM initiatives and integration projects throughout the entire lifecycle – from the initial FIT-GAP and requirements analysis through solution design to implementation and stable operational support.

As a "Synthetic Architect," I go a decisive step further: I not only design classic software architectures but also control and secure systems that generate autonomous code. My focus is on establishing AI resilience, tokenomics, and governance in probabilistic software development. I bridge the gap between strategic AI vision and the data-driven reality in the Microsoft Azure and Dataverse ecosystem.

I act as a strategic sparring partner for management and as a technical architect who analytically challenges existing service provider concepts, uncovers logical inconsistencies, and minimizes risks.

Focus Areas & Service Portfolio

Dynamics 365 & CRM Enterprise Architecture: E2E consulting, data-driven processes (sales, marketing, service), complex data modeling (Azure Dataverse), migration concepts, and the orchestration of Azure Functions and Data Factory.

AI Strategy, Governance & Security: Conception of AI-Native Architectures (Context Sharding, MCP), implementation of autonomous agent systems (Agentic Workflows), Inverted Engineering (forensic verification of AI-generated artifacts), and building security architectures (Iron Dome, PII Scrubbing, Automated Red Teaming).
Management & Transformation: Socratic mentoring for development teams transitioning from manual construction to AI-assisted orchestration; efficiency control through hard metrics (Review Tax, Change Failure Rate).