Freelancer profile translated to English.
Back to original languageAbout Frank
Frank Günther | On-Target-Consulting
Business Architect, Project, Process & Requirements Manager
Telco, Broadband, ISP, Public & Healthcare
Successfully implementing complex projects
I support companies in successfully implementing critical IT and transformation projects. On time, efficiently, and with clear results.
I am an experienced IT transformation and program manager with over 20 years of expertise in successfully implementing complex digitalization, transformation, and integration projects in the telecommunications, ISP, and IT industries. Specialized in building and modernizing system landscapes (CRM, Billing, BSS/OSS), introducing new business models (MVNO, Wholesale, FTTH/FTTB), and end-to-end automation of business-critical processes.
Proven success in leading large programs and migrations, including the integration of complex IT architectures, implementation of scalable platforms, and execution of regulatory requirements. Combination of strategic business architecture, sound process competence, and operational implementation strength – from requirements analysis, tenders, and contract negotiations to managing interdisciplinary teams and external service providers.
Strong focus on sustainable efficiency improvement, automation, and time-to-market optimization through the targeted use of modern methods (including Scrum, BPMN, V-Modell, PRINCE2) and technologies. Cross-industry experience in the public sector and with leading telecommunications providers completes the profile.
I work throughout Germany, Denmark & Austria
German
Native or bilingual
English
Conversational
Can work on-site
Flensburg (up to 50km), Berlin (up to 50km), Hannover (up to 50km), Kiel (up to 50km), Hamburg (up to 50km)
Experience
- Stadtwerke NorderstedtProject: CRMBILLING40 – Digital Transformation of the System LandscapeTELECOMMUNICATIONSAugust 2019 - Today (7 years)Norderstedt, GermanyProject: CRMBILLING40 – Digital Transformation of the System LandscapePeriod: 08/2019 – PresentClient: Stadtwerke NorderstedtRole: Project Manager | Business Architect | Requirements ManagerValue & Results:Successful end-to-end digitalization of a complex ITlandscape through modernization of the billing system, replacement ofthe CRM, and introduction of a Service Bus. Implementation of over 50stable interfaces and establishment of automated processes, significantlyimproving turnaround times, data quality, and service quality.Areas of Responsibility:Management of a business-critical transformation project, includingproject leadership, business architecture, and requirements management.Execution of EVB-IT procurement and contract negotiation, as well asmanagement and coordination of internal & external service providers.Methods & Technologies:V-Modell XT, Scrum, BPMN | Signavio, MS Project, MS 365,Camunda, Optimus, naviBilling CX, MS Business Central, MS SQL,X4 Suite, InfPort/InfBroke, among others.Industry Focus:IT & Telecommunications, Broadband/ISP, TV/Pay-TV/IP-TV,Energy Supply
- Kraftfahrt BundesamtProject: ISA – Infrastructure Levy (Operator Monitoring)PUBLIC SECTORMarch 2018 - July 2019 (1 year and 4 months)Flensburg, GermanyProject: ISA – Infrastructure Levy (Operator Monitoring)Period:Client: Kraftfahrt-Bundesamt (Federal Administration)Role: Requirements Analyst | Business ArchitectValue & Results:Consulting and conception of a technical and procedural solution foroperator monitoring in the context of the infrastructure levy. Developmentand establishment of testing and business processes for digital support oftechnical and legal supervision, with a focus on a high degree of automationof monitoring processes.Areas of Responsibility:Contribution to the tender documents (esp. monitoring, processautomation), requirements analysis, and development of efficient businessprocesses and services in the sense of a scalable business architecture.Methods & Technologies:V-Modell XT, Scrum, EPK | Jira, Confluence, ARIS 10, Fabasoft eGov-Suite, Projektron BCS, Oracle, Oracle BI, ISARIndustry Focus:Public Administration (Federal)
- SWN Stadtwerke Neumünster GmbHProject: Interim Management – Construction Process Management FTTH/FTTBTELECOMMUNICATIONSJune 2017 - February 2018 (8 months)Neumünster, GermanyProject: Interim Management – Construction Process Management FTTH/FTTBPeriod:Client: SWN Stadtwerke Neumünster GmbHRole: Product Owner | Process ManagerValue & Results:Responsibility for the further development of a central application forconstruction process management in the FTTH/FTTB environment. Optimizationand digitalization of end-to-end processes in broadband expansion throughclear prioritization of requirements and close collaboration with thedevelopment team, significantly improving transparency, efficiency, andcontrollability of construction processes.Areas of Responsibility:End-to-end requirements management and management of aninterdisciplinary team. Analysis, conception, and continuous developmentof business processes and services in the context of a dynamic expansionproject.Methods & Technologies:Scrum, BPMN | Jira, Camunda Modeler, Signavio Process Editor, MSOfficeIndustry Focus:Telecommunications (FTTH/FTTB), Energy Supply
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Education
- FachhochschulreifeGymnasium der Kooperativen Gesamtschule Flensburg/Adelby1988Fachhochschulreife
- Data Processing Clerk IHKDV-Organisation, Diakonissenanstalt Flensburg & IHK Flensburg1997Ausbildung zum Datenverarbeitungskaufmann