Frane Torres

Freelance in Customer Care - Customer Relations

Since February 2021, I have been a freelancer, driven by a genuine passion for customer care. Responding to challenges, finding solutions for everything, and above all, seeing satisfied customers motivates me daily.

Experience and Skills

With solid experience in various sectors and markets, whether B2C or B2B, I thrive in customer relations. I have a great capacity for adaptation and learning, which allows me to integrate quickly into any sector.

My expertise includes:

Customer Service: Professional management of tickets, emails, phone calls, and live chats.

Communication: Comfortable speaking and writing, in French and English, with a solid foundation in Spanish.

Organization and Optimization: Constant search for areas of improvement and optimization of work processes.

Values and Mission

My day is successful when customers are reassured and satisfied. My mission: to pamper them! If I encounter a complex situation, I know how to refer to my manager and I learn from each experience to enrich my knowledge.

Training and Development

I am also studying web development, with a specialization in Symfony, which makes me completely autonomous on the technical aspects. I am always ready to follow distance training to be operational on your process.

What I am looking for

I am looking to join a company that respects its customers, advocates a "customer first" approach, and is committed to finding solutions to ensure customer satisfaction.

What motivates me:

Travel industry, new technologies, animals

Do not hesitate to contact me to discuss how I can contribute to your team!