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François NolletFN

François Nollet

Digital Project Manager & Ops – SaaS & Legaltech

€410/day
Bruxelles, BE
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About François

You have a SaaS tool, clients with needs, and a technical team that needs a reliable point of contact between them. That's where I come in.

Ten years of bridging the gap between people with needs and tools designed to meet them. Sometimes it works the first time. Rarely.

I work remotely from Tunisia for Belgian and French clients, mainly in legaltech and documentary SaaS. My daily routine: understanding what a client truly wants, translating it into something actionable for a technical team, and ensuring that what comes out at the end resembles what was initially planned.

In practice, this covers project management, client relations, functional testing, ticketing, meeting minutes, and everything in between.

I've also developed a few web applications in the Belgian legal space, out of curiosity as much as utility.

I'm looking for long-term remote missions with people who know what they want, or who are willing to discover it together.
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Legaltech
    Ops & Client Relations
    SOFTWARE PUBLISHING
    October 2022 - Today (3 years and 8 months)
    Bruxelles, Belgium
    • Encoding complex legal templates (contracts, mandates, deeds, preliminary sales agreements) in the document management tool
    • Client Relations: order taking, instance management, satisfaction follow-up
    • Project management for new features: brief, dev team coordination, testing, delivery
    • Writing meeting minutes and ticketing
    • Software testing and acceptance before deployment
    Functional Testing Digital Project Management B2B Client Relations Functional Writing Ticketing
  • Centre d'appel
    Administrative Support & Client Coordination
    CONSULTING AND AUDITS
    January 2018 - January 2022 (4 years)
    Tunisia
    • Interface between the client and operational teams: transmission of strategic decisions, reporting of results
    • Writing high-stakes written communications (strategic emails, summaries, new directives)
    • Design and deployment of operational processes
    B2B Relations Team Coordination Process Writing Reporting
  • Centre d'appel
    Call Center Manager
    CONSULTING AND AUDITS
    January 2017 - January 2018 (1 year)
    Tunisia
    • Management of 2 team leaders and approximately 40 call center agents
    • Performance monitoring, scheduling, and operational incident management
    Team Coordination Reporting

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Education

  • CESS
    Collège Notre-Dame de la Tombe
    2007
    Latin-Grec

Skill set

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