About François
French
Native or bilingual
English
Fluent
Experience
- LegaltechOps & Client RelationsSOFTWARE PUBLISHINGOctober 2022 - Today (3 years and 8 months)Bruxelles, Belgium• Encoding complex legal templates (contracts, mandates, deeds, preliminary sales agreements) in the document management tool• Client Relations: order taking, instance management, satisfaction follow-up• Project management for new features: brief, dev team coordination, testing, delivery• Writing meeting minutes and ticketing• Software testing and acceptance before deployment
- Centre d'appelAdministrative Support & Client CoordinationCONSULTING AND AUDITSJanuary 2018 - January 2022 (4 years)Tunisia• Interface between the client and operational teams: transmission of strategic decisions, reporting of results• Writing high-stakes written communications (strategic emails, summaries, new directives)• Design and deployment of operational processes
- Centre d'appelCall Center ManagerCONSULTING AND AUDITSJanuary 2017 - January 2018 (1 year)Tunisia• Management of 2 team leaders and approximately 40 call center agents• Performance monitoring, scheduling, and operational incident management
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Education
- CESSCollège Notre-Dame de la Tombe2007Latin-Grec