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François JolyFJ

François Joly

Expert Excel – Automation & Reporting | MFC

€290/day
Compiègne, FR
3-7 years

Average response time: 2 hours

Freelancer profile translated to English.
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About François

Do you have Excel files that work, but take too much time, are difficult to maintain or read? I step in to transform them into reliable, automated, and directly usable tools — without rebuilding from scratch. With several years of experience in demanding operational environments (planning, HR reporting, contact center workforce tracking), I know what it's like to have a file used daily under pressure. I build tools that last. I intervene in particular on: - Automation of complex calculations (Lambda, XLOOKUP, nested formulas) - Cleaning and restructuring of large or poorly organized files - Creation of readable dashboards and reports, oriented towards decision-making - Advanced conditional formatting to visualize information at a glance - Extraction and consolidation of data from multiple sources My approach: I start with your existing file, I understand your real constraints, and I deliver something you can use and evolve yourself. 100% remote intervention. Deadlines met. Documented files.
  • French

    Native or bilingual

  • Spanish

    Basic

  • English

    Basic

Remote only
Primarily works remotely

Experience

  • Concentrix,LaCroixSaint-Ouen(60)
    WFM Planner & Analyst
    June 2024 - Today (2 years)
    Within the middle office team, operational planning for two projects representing over 200 agents and supervisors in NICE. Creation and adjustment of rotations according to activity forecasts and operational constraints. Construction of custom Excel tools (Lambda, PivotTables, Conditional Formatting) for daily activity monitoring and steering. Simultaneous management of projects of different sizes: 185+ agents and 15 agents (+ respective supervisors).
    Microsoft Excel Strategic Roadmap Nice IEX
  • WebHelp,LaCroixSaint-Ouen(60)
    CUSTOMER ADVISOR
    September 2023 - May 2024 (8 months)
    Customer service via chat and email for the Alan supplementary health insurance. Management of reimbursements, portability, quotes, and treatment coverage.
    Spelling
  • WebHelp,LaCroixSaint-Ouen(60)
    BILLING OFFICER
    January 2022 - August 2023 (1 year and 7 months)
    Management of a portfolio of major SFR Business accounts: issuing invoices and credit notes (monthly, quarterly, annual). Submission to Chorus Pro and calculation of year-end discounts according to contractual criteria.
    Microsoft Excel

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Education

  • DUT and Computer Science Degree
    UniversitédeReimsChampagne-Ardenne
    2011
    DUT et Licence Informatique

Skill set

Categories