About François
French
Native or bilingual
Spanish
Basic
English
Basic
Experience
- Concentrix,LaCroixSaint-Ouen(60)WFM Planner & AnalystJune 2024 - Today (2 years)Within the middle office team, operational planning for two projects representing over 200 agents and supervisors in NICE. Creation and adjustment of rotations according to activity forecasts and operational constraints. Construction of custom Excel tools (Lambda, PivotTables, Conditional Formatting) for daily activity monitoring and steering. Simultaneous management of projects of different sizes: 185+ agents and 15 agents (+ respective supervisors).
- WebHelp,LaCroixSaint-Ouen(60)CUSTOMER ADVISORSeptember 2023 - May 2024 (8 months)Customer service via chat and email for the Alan supplementary health insurance. Management of reimbursements, portability, quotes, and treatment coverage.
- WebHelp,LaCroixSaint-Ouen(60)BILLING OFFICERJanuary 2022 - August 2023 (1 year and 7 months)Management of a portfolio of major SFR Business accounts: issuing invoices and credit notes (monthly, quarterly, annual). Submission to Chorus Pro and calculation of year-end discounts according to contractual criteria.
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Education
- DUT and Computer Science DegreeUniversitédeReimsChampagne-Ardenne2011DUT et Licence Informatique