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François JolyFJ

François Joly

Expert Excel – Automation & Reporting | MFC

€290/day
Compiègne, FR
3-7 years

Average response time: 2 hours

Freelancer profile translated to English.
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About François

Do you have Excel files that work but take too much time, are difficult to maintain, or hard to read? I step in to transform them into reliable, automated, and directly usable tools — without rebuilding everything from scratch.
With several years of experience in a demanding operational environment (planning, HR reporting, contact center workforce tracking), I know what it's like to use a file daily under pressure.
I build tools that last.
I specialize in:
- Automating complex calculations (Lambda, XLOOKUP, nested formulas)
- Cleaning and restructuring large or poorly organized files
- Creating dashboards and readable reports, focused on decision-making
- Advanced conditional formatting to visualize information at a glance
- Extracting and consolidating data from multiple sources

My approach: I start with your existing file, understand your real constraints, and deliver something you can use and evolve yourself.
100% remote intervention. Deadlines met. Documented files.
  • French

    Native or bilingual

  • Spanish

    Basic

  • English

    Basic

Remote only
Primarily works remotely

Experience

  • Concentrix,LaCroixSaint-Ouen(60)
    WFM Planner & Analyst
    June 2024 - Today (2 years and 2 months)
    Within the middle office team, operational planning for two projects representing over 200 agents and supervisors in NICE.
    Creation and adjustment of schedules according to activity forecasts and operational constraints
    Building custom Excel tools (Lambda, Pivot Tables, Conditional Formatting) for daily activity monitoring and management
    Simultaneous management of projects of different sizes: 185+ agents and 15 agents (+ respective supervisors)
    Microsoft Excel Strategic Roadmap Nice IEX Excel Formulas Excel Automation
  • WebHelp,LaCroixSaint-Ouen(60)
    CUSTOMER ADVISOR
    September 2023 - May 2024 (8 months)
    Chat and email customer service for the Alan corporate health insurance.
    Management of reimbursements, portability, quotes, and care coverage
    Spelling
  • WebHelp,LaCroixSaint-Ouen(60)
    BILLING OFFICER
    January 2022 - August 2023 (1 year and 7 months)
    Management of a portfolio of major SFR Business accounts: issuing invoices and credit notes (monthly, quarterly, annual).
    Submission to Chorus Pro and calculation of year-end discounts according to contractual criteria
    Microsoft Excel

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Education

  • DUT and Computer Science Degree
    University of Reims Champagne-Ardenne
    2011
    DUT et Licence Informatique

Skill set

Categories