Francois Dauphin

data/AI projects, business development

• • Organisational transformation: process analysis (BPMN), continuous improvement, KPI deployment and dashboards (Power BI, Excel/VBA).

• • Data & AI projects: scoping and steering CRM, automation (Python, n8n, Claude AI) and reporting solutions.

• • Project management: PRINCE2® delivery, scheduling, risk management, multi-stakeholder coordination.

• • Real estate advisory (via RE/MAX Authentic): client advisory on acquisitions and sales, market analysis, negotiation.

retail stores in 1 in Brussels, e-commerce

• • Deployed a Data Warehouse (DWH) & BI solution: automated real-time KPI reporting on sales, profitability and inventory: significant reduction in manual reporting time.

• • Automated online order fulfilment workflows: measurable logistics productivity gain on item processing.

• • Led CRM implementation (Hubspot) and digital strategy for the e-commerce channel.

• • Strategic B2B partnerships (farfetch.com + 2 platforms): commercial negotiation and performance monitoring.

to restructure the business model

• • Developed a new B2B channel (restaurants, events): +62% B2B revenue in one year.

• • Full operational management: procurement, suppliers, HR, production planning, sales.

• • Built strategic partnerships (delivery, payment) to improve customer experience and scalability.