François Chémali

Salesforce and Pega certified expert (+10 years of experience), I support companies in their CRM and digitalization projects, from the scoping phase to production launch. I provide leadership, consulting, and architecture services, with analysis aimed at structuring technical and business challenges in complex environments.

General Services:

• Scoping of CRM & IS projects

• Salesforce Application & Interfacing Architecture

• Integration of Sales / Service / Experience Cloud / Agentforce / Field Service

• Audit, data migration, process redesign, Implementation

• Automation and advanced complex configuration

• Business Analysis, Governance & Digital Strategy

• Pre-sales support / Tenders

• Third-party maintenance, Maintenance and Evolution

• Change Management, Training

• Application Deployment and DevOps Management

• Cost Evaluation and Project Management

What are the advantages?

• Multi-Cloud Expertise

• Major Account Experience (SNCF, Suez, Total, Generali…), SME & VSE

• Ability to lead, scope and drive projects forward rapidly

• Strong autonomy, global vision, clear communication

• Consulting approach, organizational recommendations and leadership

• In-depth knowledge of Salesforce and Information Systems

My convictions:

• Clear and precise communication for decision-making

• Adaptation of discourse according to roles and business objectives

• User satisfaction and process optimization

• Automation of manual tasks and problem-solving

• Addressing complex issues and removing roadblocks

• Transverse IS vision and improving inter-tool communication

• Tool improvement and redesign to optimize costs

My method focuses on identifying key points and opportunities for improvement. Optimizing production by identifying priorities and tool qualities.

I invite you to contact me to discuss your needs and objectives.