Freelancer profile translated to English.

Description

DEPLOY, ONBOARD, DELIVER— In 15 years of B2B SaaS, I've learned that product success depends as much on adoption as on development.

🎯 WHAT I BRING

▸ Product Ownership

Backlog management, User Stories, acceptance criteria, MoSCoW prioritization, Agile rituals facilitation (Scrum, Kanban). I structure, I prioritize, I deliver.

▸ SaaS Customer Onboarding & Deployment

End-to-end client onboarding: scoping, configuration, training, go-live, support. Interface between your tech teams and your clients.

▸ Technical Fluency

REST/SOAP APIs, data flows, SQL, IT integrations. I speak both dev and business — I translate needs into clear specifications.

📈 CONCRETE RESULTS

✓ PONANT (luxury cruises) — Managed e-commerce redesign, team of 20 (France + India), platform with 295k monthly visits generating ~€400M annual revenue

✓ AVIS VÉRIFIÉS (Skeepers) — Product Owner for a platform with 50,000+ users, onboarded 100+ clients including 20+ major accounts, satisfaction +50%

✓ TTI (travel tech) — Deployed SaaS to 100+ airlines, international training and support

✓ DELTA ASSURANCES — Managed insurance IT projects, coordinated IT/business departments, migrations and integrations

🛠️ TOOLS

Jira • Confluence • Azure DevOps • Notion • SQL • Postman • Zendesk

🌴 FULL REMOTE FROM RÉUNION ISLAND

Based in Réunion Island (UTC+4). 2+ years remote with mainland clients and international teams. Autonomous, async-friendly, available during your working hours.

📩 Let's discuss your project!

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

FREELANCE
Independent Consultant / Business Analyst / Product Owner
CONSULTING AND AUDITS
January 2024 - Today (2 years and 5 months)
Saint-Paul, Réunion
Business Analyst and Product Owner missions as an independent consultant. Supporting SaaS clients and structuring companies.

Typical interventions:
- Functional scoping and specification writing
- Coordination between technical and business teams
- Backlog prioritization and User Story writing
- Functional acceptance testing and deployment support
- User training and change management

Full remote from Réunion Island, accustomed to distributed teams.
Business Analyst Functional Acceptance Product Owner Change Management Functional Specifications
Avis Vérifiés by SKEEPERS
Product Owner
SOFTWARE PUBLISHING
January 2020 - December 2023 (3 years and 11 months)
Marseille, France
Product Owner for the Skeepers group's customer review management SaaS platform (50,000+ active users).

Product Responsibilities:
- Backlog management and evolution prioritization (MoSCoW)
- Writing User Stories and acceptance criteria
- Facilitating Agile rituals (sprint planning, reviews, retrospectives)
- Daily coordination with Dev, QA, Sales, and CSM teams

Key Account Onboarding:
- Deployed the solution to 100+ clients, including 20+ major retail and e-commerce accounts
- Configuration, training, go-live support
- Interface between technical teams and clients

Results Achieved:
- Improved client satisfaction by +50% on deployments
- Reduced time-to-value for new clients
Product Owner User Story Backlog Management Scrum Customer Success
Delta assurances
IT Project Manager / Business Analyst
MEDICAL
January 2019 - January 2020 (1 year)
Marseille, France
IT Project Manager and Business Analyst at Delta Assurances, a subsidiary of Baloo, a corporate mutual insurance company.

IT Project Management:
- Data migration and business tool redesign
- Integrations with insurance partners
- Regulatory compliance of systems

Coordination and Methodology:
- Interface between the IT department and business units
- Writing functional specifications
- Functional acceptance testing and deliverable validation
- Change management and user training

Environment:
- Regulated sector (mutual insurance / health insurance)
- Sensitive data and security constraints
- Multi-stakeholder coordination (IT, business, software vendors, partners)
Business Analyst Project Management Functional Specifications Functional Acceptance Change Management