Francois Biard

•Structured the Everest model, created the different divisions (Sales, Clients & Run/Care/Success) and associated business and operational processes.

•Guaranteed operational excellence. Managed 9 employees throughout the complete client project cycle: from Project Scoping to Run. Led, piloted, recruited, trained, and fostered skill development and autonomy.

Supported 25 clients in 2022. (45 in the portfolio). 2 clients churned in 2022.

•Expert Business and Solution Consultant (warehouse management, last-mile delivery, and mobility) for Retail clients (Rexel, Vente-Unique, Leroy-Merlin). Managed large-account projects and change management.

•Led partnerships and technological watch: Kardinal partnership (route optimization).

•Managed and piloted overall activity, project profitability, and margin acquisition, respecting costs and budget.

•"Challenger/right-hand man" to the 3 founders: challenged decisions, daily operations, vision, and product.

•Took over, defined, and led Green Factory's overall strategy. Managed related objectives.

•Translated the strategy into different operational levels: created 8 divisions, defined roles (scope, job descriptions...), and implemented operational procedures (Wholesale, B2B, Customer Service, Own Network, Purchasing, Production, Quality, Logistics).

•Managed operations and performance. From merchandise purchasing, to production, to logistics, delivery, and distribution network management (80K terrariums produced/shipped/sold in 2020 across 240 points of sale).

•Managed profitability and efficiency, and implemented measurement tools (KPIs) for analysis in each area (yield rate, productivity rate, conversion, successful delivery rate, value, cost control, purchasing gains, inventory and live product management, net margin). Responsible for the P&L.

•Managed the 8 division heads for 100% of Green Factory's activity, including team mapping and professional project support.

•Digitalized Green Factory: implemented an ERP (internal) and launched a web strategy (from product range creation to web strategy): generated €600K in 2020. Associated service offering: last-mile delivery.

•Implemented a Quality-Safety-Environment strategy for Green Factory. - Coronavirus Crisis: protected jobs, legal preparation for recovery, fundraising.

•Member of the Management Committee, Commercial and Services Sector Manager

•Responsible for the P&L and economic activity of the sector.

•People Developer: supported and developed 25 employees, including 3 department managers: fostered enjoyment, developed skills, and supported professional projects through an HR strategy.

•Merchant: made strategic choices aligned with the market, both locally and nationally: transformed the overall Garden department offering around Plants and complementary products, captured new markets in carpentry (windows), and Storage/Kitchen (renovation).

•Created the "Plants for All" range for the Paris West regions.

•Responsible for the commercial strategy of the Product/Service combination and the implementation of the local Customer Platform (offering and solutions per project type). Launched last-mile delivery.

•Managed the Garden product line for the Paris West region stores (14) for Plant families. Results: 3 internal evolutions, +20% in sales for Garden, +8% for Building Carpentry, +30% in sales for the Plant family in the Paris West region, 3 partnerships, 6 Customer events, +20% in sales for installed products in 2018.