About Franck
French
Native or bilingual
English
Fluent
Experience
- LUKSOSenior Product ManagerTECHJune 2023 - February 2026 (2 years and 8 months)Paris, France• End-to-end product delivery management for a multi-product suite (mobile, browser, web), covering onboarding, account management, permissions, and recurring user journeys, with a strong UX focus.• Definition of roadmap priorities by combining user feedback, product data, technical feasibility, and growth OKRs.• Complete redesign of onboarding and account creation flows following a 70% drop-off rate on the initial flow, with completion rate increasing from 30% to 45%, and time-to-value reduced from 10 minutes to 2 minutes.• Improved activation by 20% and reduced onboarding friction by 25% by combining qualitative research and rapid iterations on key blocking points.• Implementation of an invite-only early access system to seed the user base with engaged early adopters, followed by a full data-driven launch after one month.• Migration to passwordless authentication (biometrics), removing the main onboarding bottleneck and significantly reducing support ticket volume.• Monitoring of impact via dashboards and KPIs (activation, retention, MAU, support tickets) and qualitative feedback to continuously prioritize, iterate, and improve delivered features.• Cross-functional management of the roadmap and delivery (engineering, design, business, 15 people) across multiple products in parallel.• Growth from 0 to 30,000 active users in 6 months.
- ConsenSysProduct OwnerTECHJune 2021 - February 2023 (1 year and 8 months)Paris, France• 0-to-1 delivery of complex SaaS financial products (lending, asset management, multi-system integrations) with a cross-functional team of 6 to 8 people (engineering, QA, design), MVP delivered in 6 months.• Definition of product requirements, APIs, and workflows across multiple internal and external systems in a regulated and capital-sensitive environment.• Design of solutions involving permission management, approval logic, and operational controls for multi-profile enterprise users.• Onboarding of 100 institutional users in a closed pilot with an activation rate close to 100%, validating product-market fit before scaling.• Processing of 100 to 300 high-value transactions from the first month, in an environment with strict regulatory and operational constraints.• Translation of complex technical and regulatory constraints into intuitive product experiences and scalable operational workflows for institutional clients.• Management of delivery dependencies, risk & compliance (audits, mitigation), and continuous alignment between product, sales, and end-user teams.
- BearingPointSenior Consultant & Project OwnerCONSULTING AND AUDITSSeptember 2016 - June 2021 (4 years and 9 months)Paris, France• Management of the recovery of complex IT programs for banking and insurance clients, restoring delivery stability and execution predictability for high-risk initiatives.• Redesign of middle and back-office workflows, simplification of operational processes, and improvement of business team efficiency.• Definition of business rules, controls, and multi-step approval workflows for enterprise systems used by banking and insurance teams.• Conduct of high-risk program audits and construction of actionable recovery roadmaps under strong operational constraints.• Management of large-scale backlogs (200+ items) and coordination of cross-functional engineering, business, and operations teams within a Scrum framework.• Agile transformation of back-office operations: improvement of delivery efficiency, reduction of bottlenecks, and better coordination between business and engineering teams.
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Education
- MScUniversity College London (UCL)MSc
- Engineering DegreeÉcole Supérieure d'Électricité (Supélec)Diplôme d'Ingénieur