Freelancer profile translated to English.

Description

Independent change management consultant with 8 years of experience, I support large companies (Energy, Banking, Public Sector) in the adoption of their new large-scale IT solutions. My role is to bridge the gap between technology and people to ensure that your tools (ITSM, CRM, ERP) are truly embraced by your teams.

My Areas of Intervention:

Scoping & Strategy: Analysis of organizational and functional impacts, stakeholder mapping, and definition of the overall support plan.
Educational Engineering & Training: Design of tailor-made learning paths (e-learning, training synopses, guides, FAQs) adapted to different user profiles (from field staff to the board).
Multichannel Communication & Facilitation: Creation and deployment of dynamic editorial plans (videos, newsletters) and facilitation of collaborative workshops to overcome resistance to change.

Why work with me?

I approach change management in a pragmatic and field-oriented way. Far from theoretical approaches, I favor co-construction and gamification (like the Kanban Pizza game) to generate buy-in.

As an independent and experienced individual in agile environments, I quickly integrate into your teams and sprints to deliver professional-quality communication and training content (including video editing).

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

EDF
Change Management Consultant
October 2024 - Today (1 year and 10 months)
Context: Deployment of 4 major IT projects (ITSM, ITAM, UI Redesign) for 179,000 employees across France. Environment: ServiceNow, ITIL Practices, Agile. Scoping & Strategy: Impact analysis (organizational and functional) and definition of the change management strategy. ITSM Support: Implementation of support actions tailored to identified needs (Webinars, practical guides...). Training & Communication: Instructional design, content creation (e-learning, guides, FAQs), and multichannel communication management.
Engie
Change Management Consultant
May 2024 - September 2024 (4 months)
Context: National deployment of a Salesforce solution within Regional Directorates. Environment: Salesforce, Agile. Scoping & Process: Modeling and implementation of an industrialization process for content creation and document governance. Instructional Design: Creation of training synopses per user journey in collaboration with Product Owners (PO/PPO) and integration into sprints.
CCI France
Change Management Consultant
May 2023 - February 2024 (9 months)
Context: Migration to the Microsoft Dynamics CRM. Environment: Microsoft Dynamics, Agile. Requirements Gathering: Facilitation of user needs analysis workshops and interface with AMOA teams. Training: Creation of training paths and facilitation of sessions adapted to the target audience (Board members, assistants, advisors).