Franck Martin

Reporting to the Product team dedicated to the development of an ecosystem of solutions (Hotels/Clients) for group reservations, my responsibilities include:

Project Management: New website dedicated to Meetings & Events reservations.

Project steering committees - Coordination of internal and external stakeholders

Updating functional specifications - Acceptance testing management

Project and RUN backlog management (user stories / prioritization in JIRA)

Reference for support and change management teams in RUN mode

Result: Approximately 100 quote requests per day through the site since its launch

API Project Management: Integration of third-party partners into the dedicated ecosystem for groups

Business flow charting - Writing user stories and test plans

Acceptance testing / anomaly reporting and prioritization by criticality

Reference for partners and the software vendor

Digital Project Manager consultant at PSA for the ALTEN group

Within PSA's Connected Services and Mobility Business Unit, my mission was to participate in the development and commercialization of the group's new connected services offers via the digital channel.

My main mission was to be the business representative (Product Owner) for a project to launch several e-shops in France (3 responsive websites): Project Management / Steering / Acceptance Plan / Acceptance Testing / JIRA Creation / Prioritization / Schedule Monitoring / Customer Vision / Presentations to brand management

Result: Launch of responsive e-shops for the group's 3 brands

I also occasionally held the position of Business Owner for another project: Creation / redesign of digital customer journeys for multiple connected services - Product roadmap update - Business representative in project steering committees.

1 year in work-study contract then 1 year in permanent contract. Web project management: Project takeover (relationship with freelance developer) for website redesign (V-cycle) - website evolutions - new site structure. E-commerce: Activity monitoring - Performance analysis - Reporting. Web marketing: Creation of product sheets / visuals / campaigns for the site. Customer relations / Loyalty: Responsible for online and offline customer relations in pre-sales and after-sales (Order tracking – Dispute management – After-sales service). SEO: Implementation of the company's strategy - content creation. Business development: Participation in the search for new partners, products, suppliers... with the aim of developing the business and supporting the company's growth. Maintenance and consolidation of relationships with the partner network. Participation in decisions on website evolutions from both a technical and strategic point of view. Result: Turnover doubled in 2 years