Freelancer profile translated to English.

Description

After 20 years in service companies, I have been an independent consultant in payroll leasing for eight years.

With several certifications related to IT standards and best practices, I have supported IT departments of various companies in implementing processes, tools, and indicators to effectively manage their services. In parallel, I participated in defining and applying these same topics within user and infrastructure support service centers.

In these contexts, I contributed to certification projects, such as ISO 9001, ISO 20000, ISO 27001, for IT outsourcing service centers.

In these experiences, I managed projects, often cross-functional, involving internal and external technical and human resources.

Today, I am involved in transition management missions with public or private companies facing specific situations requiring change management support.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Nantes (up to 50km), La Roche-sur-Yon (up to km), Niort (up to km), Nantes (up to km)

Inter Mutuelle Assistance - IMA
ITSM Project Manager
BANKING AND INSURANCE
November 2024 - February 2025 (3 months)
Niort, France
Leading the implementation project for change and service request management (EasyVista)
Vélocertifié.com
Scrum Master
E-COMMERCE
May 2024 - June 2024 (1 month)
La Roche-sur-Yon, France
• Improving Gitlab usage to streamline relations between the product owner and the development team.
• Leading daily stand-ups and sprint reviews
Conseil Départemental de la Vendée
Transition Manager
PUBLIC SECTOR
June 2023 - January 2024 (7 months)
La Roche-sur-Yon, France
• Interim Head of User Support Service.
• Managing relationships with inbound and outbound support providers.
• ITSM Functional Consultant