Franck Leal

Franck took over a very complex lead assignment project and put it back on track with impressive efficiency. He managed the legacy system, cleaned up and processed complicated data over tens of thousands of lines, clarified the assignment rules and their management, and ensured deployment with the business teams without friction. It was a heavy task, and he made it clean, stable, and understandable. He finished two weeks ahead of the planned go-live date, so there was no friction on the day of deployment and communication to the teams. Excellent work, I recommend Franck without hesitation for 360-degree support on CRM / BPM challenges!

Franck was excellent from the beginning to the end of his contracting and consulting mission for the long-term management of our CRM. After 3 years of collaboration, I immediately thought of him for this new mission, and he exceeded my expectations as usual! Highly competent on Salesforce, responsive, clear in his explanations, and always proactive. He quickly understood our needs, resolved our pain points, and concretely improved our CRM organization. Simply put: we move faster and better thanks to him. I recommend him without hesitation.