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Franck L.FL

Franck L.

Project Director

€780/day
Lille, FR
15+ years
E-commerce
Project Management
Project Management
International Development
Agility

Average response time: 1 hour

Freelancer profile translated to English.
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About Franck

Facilitator and results-oriented problem solver, I support you in your needs for transverse management, organization, and management of digital Projects and Products, in the fields of E-Commerce, digital Marketing, and Customer Relations.
Insurance
Large Retailers
Retail (Small Business)
Wholesale
E-commerce

  • French

    Native or bilingual

  • English

    Native or bilingual

Can work on-site
Lille (up to 50km), Bruxelles (up to 100km), Paris (up to 100km)

Experience

  • AG2R LA MONDIALE
    DIGITAL PROJECT MANAGER
    December 2023 - Today (2 years and 6 months)
    Context: Modernization of the "Complaints" journey (User eXperience, Salesforce solution)
    • Facilitation of business workshops and synchronization of stakeholders (IT, Customer Department, Compliance, Business lines)
    • Scoping of the target IT architecture (required technological capabilities vs. defined User Journey)
    • Implementation of centralized Complaints reporting (Qlik Sense solution + Google Cloud Platform)
    • Adaptation of the target solution (Salesforce Services) with Product teams
  • ADEO Services
    Digital Product Leader
    RETAIL (LARGE RETAILERS)
    January 2023 - December 2023 (1 year)
    Ronchin, France
    Context: Onboarding of Leroy Merlin countries onto the new Omnichannel Customer Order Manager (Tempo)

    Role:
    • Management of product roadmap execution within 3 feature teams (18 people)
    • Synchronization with external dependencies and enterprise architecture
    • Facilitation of teams around operations and operational excellence
    Management
  • BOULANGER
    DIGITAL PROJECT MANAGER
    December 2021 - December 2022 (1 year)
    Context: Implementation of new Omni Commerce payment solutions and fraud prevention measures
    • Management of the project portfolio (budgets, resources, planning) and facilitation of steering committees
    • Definition of the annual roadmap with Business and Feature Teams (Identification of topics, job-sizing, and prioritization)
    • Governance: review of new projects (Architecture Compliance, GDPR, Security)
Check out Franck's experience

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Education

  • Master, Information and Communication Sciences
    IUP in Information and Communication Professions - University of Lille 3
    2000
    Master, Sciences de l'Information et de la Communication

Certifications

  • Professional Scrum Product Owner
    ORSYS
    2017
  • BPMN - Business Process Mapping
    University of Lyon 3
    2016

Skill set

Budget Management
Product Development
Management

Categories