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Franck Irving BouloumegueFI

Franck Irving Bouloumegue

Business analyst support

€550/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Franck Irving

With over eight years of experience in insurance and IT, I am a passionate and rigorous support and incident management analyst at Allianz Technology. My mission is to resolve and analyze level 1 to 3 issues on the Allianz Trade Online application, which offers innovative and personalized insurance solutions to clients. I am committed to providing quality service, meeting deadlines, and continuously improving processes and tools. I am also motivated by opportunities to learn and collaborate with multidisciplinary and international teams, and to bring my vision and expertise in insurance and data analysis.

In my current role at Allianz Technology, I manage Jira ticket prioritization, participate in meetings and reports with business units on incident management, and conduct post-mortems with the incident commander. I also serve as the interface between business units and the central program team, and I understand the functionalities and architecture of all APIs. To carry out these activities, I leverage my skills in data analysis, ITIL certification, Jira, HPALM, and English. I am proud to have contributed to the rapid and efficient resolution of several critical incidents, to customer satisfaction, and to the optimization of application performance.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 50km)

Experience

  • Allianz Trade
    Support Engineer
    BANKING AND INSURANCE
    January 2022 - Today (4 years and 5 months)
    As part of the digitalization service of Allianz Trade Online for clients and brokers and the enrichment of new features,
    • Provide Level 1 and 2 support to countries to address Production incidents detected by countries in accordance with ITIL standards
    • Log analysis with AWS tool to identify anomalies and abnormal user behavior
    • Coordinate incident resolution follow-up with Allianz Trade Online Squad or international APIs/Backends teams
    • Coordinate with impacted teams for critical issue management and continuously improve ticket quality monitoring.
    • Coordinate Daily meetings with development teams
    • Guarantee service quality, resolution times (SLA) according to the ITIL process - Identification of recurring incidents
    • Creation of data representation dashboards with Grafana tool
    Atlassian Confluence Atlassian JIRA Ansible Service Now Kibana Dynatrace PagerDuty
  • La Mutuelle Générale - MGM
    IT Analyst
    BANKING AND INSURANCE
    December 2019 - December 2021 (2 years and 1 month)
    As part of the corrective and evolutionary maintenance of the Antenia software for delegated management, and the ZUORA tool for billing and subscription for personal services
    • Set up test scenarios and evolve SFDs
    • Liaise with business departments to understand incidents on the Novanet tool
    • Incident management with technical teams and anomaly correction
    • Configuration and parameterization of billing batches for users under ZUORA
    Novanet Zuora Mantisse Concerto
  • Malakoff Humanis
    IT Analyst
    BANKING AND INSURANCE
    July 2019 - November 2019 (5 months)
    As part of the testing of the PAS (Pay-as-you-earn) module for the control of financial flows sent to the DGFIP and the NEORAU2020 project
    • Analyze user needs and write detailed functional specifications.
    • Test and validate functionalities developed by technical teams.
    • Implement solutions to improve the efficiency of business processes.
    • Close collaboration with various stakeholders to ensure customer satisfaction.
    • Anomaly detection and testing planning

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