Franck Irving Bouloumegue

With over eight years of experience in insurance and IT, I am a passionate and rigorous support and incident management analyst at Allianz Technology. My mission is to resolve and analyze level 1 to 3 issues on the Allianz Trade Online application, which offers innovative and personalized insurance solutions to clients. I am committed to providing quality service, meeting deadlines, and continuously improving processes and tools. I am also motivated by opportunities to learn and collaborate with multidisciplinary and international teams, and to bring my vision and expertise in insurance and data analysis.

In my current role at Allianz Technology, I manage Jira ticket prioritization, participate in meetings and reports with business units on incident management, and conduct post-mortems with the incident commander. I also serve as the interface between business units and the central program team, and I understand the functionalities and architecture of all APIs. To carry out these activities, I leverage my skills in data analysis, ITIL certification, Jira, HPALM, and English. I am proud to have contributed to the rapid and efficient resolution of several critical incidents, to customer satisfaction, and to the optimization of application performance.