Franck Gindreau

• - Train and introduce users on computers, tablets, and smartphones

• - Contribute to the migration and updating of tools

• - Administrative service

• - Formalize field needs and strengthen the operational efficiency of distribution networks

• - Contribute to the evolution and continuous improvement of IT systems for stores and brands

• - Project steering and management

• - Test and acceptance validation

• - Ensure maintenance in operational condition (MCO)

• - Management of 2 support teams (helpdesk and Run)

• - Change management during an ERP migration

• - Monitoring of incidents and problems according to ITIL and AGILE methods

• - Monitoring of performance indicators

• - Project management with RACI for the transfer of an activity to a platform, opening and closing of branches including flows and stock management, dematerialization of customer invoices, management of article returns, sale of branches Réseau Pro/Chausson.

• - Management of meetings with the business unit for needs expression.

• - Project, cost, and risk analysis before steering committee.

• - Conducting tests with the business group to verify the integrator's writing.

• - Acceptance validation before production deployment following tests.

• - Writing of processes, operating procedures for users, and training of key-users during startup.

• - Maintenance management during deployment by providing support in mastering the tool.

• - In Run mode, management of patches and evolution of the AS400 program.