Freelancer profile translated to English.

Description

Improvecustomer satisfaction and loyaltythrough rigorous account management and results-oriented marketing strategy.

With experience in thetourism, real estate, and finance sectors**, I support companies in managing and monitoring their clients, structuring their internal processes, and optimizing their communication to **increase efficiency and profitability.

My approach:

- Remote account management and customer relations
- Responsive and professional customer service
- Marketing strategy and online visibility improvement
- Support for players in tourism, real estate, and financial services

A graduate with a **Master's degree in Digital Marketing & Data and an experienced entrepreneur**, I bring an analytical and operational vision focused on results and customer satisfaction.

I am available for any inquiries and would be delighted to discuss your business and expectations.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Bricks.co
Account Manager
PRIVATE EQUITY
February 2025 - Today (1 year and 3 months)
Annecy, France
Managing prospects (real estate business owners) from the beginning of their financing request until signing after analyzing their file.
Communicating with internal teams to be the prospect's primary point of contact.
File analysis and CRM maintenance.
Communication Organization Consulting Customer Relationship Management (CRM)
Letahost
Business Developer
October 2024 - Today (1 year and 8 months)
I offer a turnkey property management solution for furnished tourist rentals. I assist prospects in bringing their property into compliance and invite them to choose our solution after an audit of their situation.
Tourlane GMBH
Business Developer
September 2022 - September 2024 (2 years)
Qualifying inbound leads via phone from a contact form, then managing the sale until closing. Initial discovery call to understand the prospect's travel needs and desires, then a second call to close after creating the offer. Objective: short cycle (sale in 1 video call) and regular follow-up when the cycle is extended. German company among those with the highest growth in the country, requiring great rigor and organization.