Freelancer profile translated to English.

Description

IT support technician with over 5 years of experience in troubleshooting, support, and problem-solving for IT issues. Passionate about new technologies and innovative solutions.

Results-oriented with excellent organizational skills and a strong customer service focus. Dynamic, serious, autonomous, rigorous, and flexible with working hours.

Industry field of expertise

Languages

Malagasy
Native or bilingual
French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

N INFO CONSULTING
TRAINING MANAGER
TECH
April 2024 - Today (2 years and 3 months)
Morondava, Madagascar
Setup and execution of training projects with FMFP.
Design and delivery of customized training for companies.
Evaluation of training programs to measure their effectiveness.
Coaching learners in their training projects.
IT Support Training Delivery Schedule Management Project Management Network Administration
RESEAUX DES ALLIANCES FRANCAISE DE MADAGASCAR
IT SUPPORT N1 AND N2
February 2023 - Today (3 years and 5 months)
Tananarive, Madagascar
Assist users in resolving IT problems.
Perform technical interventions remotely or on-site.
Participate in the implementation of new IT solutions.
Provide on-site and remote support.
Be a true daily partner for users.
Manage user requests and incidents.
Incident Management Ticket Management Problem Solving IT Support System Administration
INSTITUT SUPERIEUR CATHOLIQUE DE MENABE
IT SUPPORT N1 AND N2
November 2022 - March 2024 (1 year and 4 months)
Morondava, Madagascar
Assist users in using IT software and hardware.
Diagnose and resolve IT problems.
Install and configure IT equipment.
Perform preventive and corrective maintenance of IT equipment.
Manage user requests and incidents.
Train users on the use of IT tools.
Incident Management Problem Solving Ticketing IT Hardware Installation Computer Troubleshooting

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CYBERSECURITY AND INFORMATION SYSTEMS
Orange Digital Center
2025
CYBERSECURITE ET SYSTEME D ' INFORMATIONS
CYBERSECURITY FUNDAMENTALS TRAINING
Coding.io and Catholic Higher Institute of Menabe
2023
FOR MATION EN BASE DE LA CYBERSÉCURITÉ

Check out Francis's education

CYBERSECURITY FUNDAMENTALS TRAINING
https://coding-io.netlify.app/
2023
https://drive.google.com/file/d/1FCUVGn_ctqMzTSWd5m38etY_oIPoeCpm/view?usp=drive_link
Audit VPN Cybersecurity System Administration Personal Data Protection Data Protection IT Security
TRAINING WORKSHOP ON THE INITIATION OF THE INTERNET OF THINGS
https://www.internetsociety.org/fr/
2023
https://drive.google.com/file/d/1hfGEtQz7aa5xGKdVnnxNFkE_9KFx1HxL/view?usp=drive_link
Java Algorithms Internet of Things Arduino IDE Arduino Connected Objects (IoT)

Francis's certifications are only visible to Malt Community members

IT consultant

Sysadmin

Francis R.

IT Support N1/N2 | Helpdesk Technician | Hotline

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