Description

Growth-focused executive with comprehensive experience streamlining business operations in line with strategic needs to ensure seamless and efficient work flow.

SUMMARY:

Expert in devising and executing commercial strategy for different business units. Adroit at spearheading projects while complying with strict time frame and budget constraint. Notable success delivering expert opinion on AMOA or AMOE in Information and Communications Technology (ICT) field. Strong leader with ability to build and manage cross-functional teams to achieve individual and collective corporate objectives. Elite communicator; committed to cultivating and strengthening corporate relationships with key clients and stakeholders.

ACCOMPLISHMENTS:

• Increased turnover from 10% to 130 M€ and customer satisfaction by working as operations director.

• Established team with new cybersecurity experts, design, and integration of new “as a service” offers, grew turnover to 58M€, established organization of teams with dedicated communities to improve best practices and project management system by acting as National Director for security build.

• Secured high-level governance of several big projects such as Operational network for the CNES Guyana Spatial Center (10 M€), Security Bunker for an important French bank (8 M€), and Full ToIP project for important French bank (15000 IP phones) by functioning as Technical Director or Customer Deployment Director.

AREA OF EXPERTISE:

• Project Management

• New Business Development

• Cybersecurity & Networking

• Profit & Loss Accountability

• Budgeting & Forecasting

• Organisation Consulting

• Operational Excellence

• Process Improvement

• Technical Acumen

• Negotiation

EDUCATION:

Engineering school (Master2); Telecom Specialisation

EPITA (Télécom 95)

CERTIFICATIONS:

• Certified PSM 1 (Professional Scrum Master 1), 2022

• PMP Certificate, 2022

• ITIL V3 & ITIL Level 1

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Toulouse (up to 50km)

amoX
Président
May 2022 - Today (4 years and 1 month)
Toulouse, France
Deliver excellent ICT AMOA and AMOE services to clients. Foster lucrative relations with customers. Provide project management services to customers.
• Improved organisational effectiveness by partnering with key stakeholders to determine causes and design developmental solutions.
• Set a benchmark of excellence by spearheading project on-time.
• Ensured the optimal customer satisfaction level.
SFR Business
Directeur des Opérations B2B sud-ouest
September 2017 - Today (8 years and 9 months)
Toulouse, France
Director of Build and Run operations, for B2B south west of France customers (turnover: 130 M€) o Responsible for regional customer satisfaction. o Active involvement in Sales cycle :
- BID management process: identification and neutralization of risks, associated penalties, and technical prerequisites.
- Cost management to adapt the P&L
- Forecast and proactive mobilization of technical and human capacities (internal or sub-contractors) o Coordination of the different operational directions for south west customers:
- Services Scope: Network (LAN, WIFI), Security, Infra IT (Storage, virtualization, backup).
- Telecom scope: MPLS, Internet, Voice/UC, Mobile, CRM, IOT. o Responsible for the customer order cycle, from the registration to the invoicing, responsible for the quality realization, in compliance with the process and KPI (Quality, cost, delay,..) o Responsible for customer support and exploitation contracts, o Escalation management (communications, reportings,…) towards customers IT Directors or General Managers.
SFR Business
National Director for Security Build
April 2016 - September 2017 (1 year and 5 months)
Toulouse, France
National management of build operations for dedicated or packaged Security offers of ALTICE Group. o Responsible for the transformation of orders in turnover (58 M€) o Management of the Projects Directors and Project managers, and realization engineers (70 people). o Responsible for the customer's satisfaction regarding the national deployments. o Responsible for the integrarion of new "as a service" offers