Description

I support SaaS and technology companies that are struggling with their Professional Services performance—whether it's low margins, inconsistent delivery, or poor alignment with Sales. I help them redesign their operating model, improve pricing and project governance, and implement scalable delivery frameworks so PS becomes a profitable and predictable part of the business.

Industry field of expertise

Languages

Spanish
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Madrid (up to 15km)

Keyloop
Head of Professional Services
July 2025 - Today (11 months)
Madrid, Spain
Main responsible for PS in EMEA, leading a department with +100 team members. Full responsibility on P&L, PS sales and Margins. Leading AI innovation inside professional services and leading the transformation from PS structure from On-Prem to Cloud.
Forecasting Professional Services Dirección de proyecto Operations Sales
Guidewire Software
Consulting Manager
June 2018 - July 2025 (7 years and 1 month)
Madrid, Spain
Responsible for line management of a group of functional and technical consultants along with business analysts and project/program managers. With more than 90 employees across Europe. Main responsible for their performance and implementation of best practice career development and coaching.
Executive Coaching Resource Management Performance Management Professional Services Consultoría
Vizrt
Professional Services Manager
May 2012 - June 2018 (6 years and 1 month)
Madrid, Spain
eading and managing a professional services department with simultaneous projects around South Europe to deliver digital asset management, mobilize, and graphics software solutions to broadcasters:

- Responsible for coordination of several professional services teams based around Europe and for the coordination of cross-product R&D in Stockholm and Bergen to develop new features.

- Responsible for project planning, scheduling, and management of budget, scope, resources, travel, communications, change requests and invoicing.

- Commercially responsible for forecasting project hours and maintaining project revenue, reporting for percent of completion.

- Engaged with customers’ management and engineering staff to ensure project scope and delivery plans are clear, aligned and executed according to customer requirements, deliver project documentation, weekly status updates, call reports, evaluate change requests, mitigate risk and identify new project opportunities.
Professional Services Forecasting Dirección de proyecto Sales Operations