Francis Betchem

Expert in End to End Supply Chain operational strategy, Customer Logistics, Customer Service, Procurement, Production and Distribution, motivated and with more than 25 years of experience (21 years within a multinational), in the chemical, cosmetics, pharmaceutical, and electronics fields, including more than 15 years in Management positions, I am appreciated for my ability to analyze and anticipate operational needs. Certified in Lean Management and Lean Six Sigma, I know how to use these tools for operational excellence through continuous improvement of Production, Distribution Supply Chain, Logistics, Sourcing/Purchasing, Customer Service processes and project governance, all to improve the operating margin (P&L) while maintaining a high level of customer satisfaction.

Ingenious and organized, I have proven my strategic and operational capabilities in the management and transformation of large-scale (multi-geographic) Supply Chain/Logistics organizations integrating Customer Service (in Order 2 Cash) and distribution, to set up and manage S&OP (PIC/PDP) processes, to manage and optimize Demand Planning, procurement, inventory and product portfolio (SKU Management) in multi-site and multi-geographic environments, to manage inter-site and multi-geographic transport upstream and downstream logistics flows, last mile logistics, import / export, sourcing and purchasing (Procurement to Pay), to select (RFQ) and supervise 3PLs and subcontractors, to lead projects (logistics, IT and transformation), to lead production and Profit Centers (Factory Director of Seveso chemical detergents), to manage customer satisfaction and collaboration in a B2B (GSM and Retail), B2C and omnichannel ecosystem. My leadership helps me build teams and develop talent in highly culturally diverse environments.