Freelancer profile translated to English.

Description

For over 14 years, I have been working as a consultant on projects both upstream (Scoping missions, CRM solution selection assistance) and downstream (CRM solution integration projects). I also have experience in international deployments which, combined with my mastery of English, allows me to work in an international context. My dynamism, rigor, and adaptability are my main assets for the success of the projects entrusted to me. I have worked mainly at Smartbox, Arval, Total, Europcar, GDF Suez, Veolia, Engie, ALD, Generali.

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Lyon (up to 50km), Marseille (up to 50km)

ALD
Delivery Lead & Solution Architect
AUTOMOBILE
August 2024 - Today (2 years)
Rueil-Malmaison, France
Project

o Lead the Delivery Center, composed of external resources based in India and Paris
o Ensure the sustainability of the tools currently within the scope of the Customer Experience team (CRM - Salesforce and customer satisfaction measurement tool).
o Lead the application merger/migration program following a company acquisition (CRM, Back office, etc.).

Mission

o Lead the Delivery Center (engagement, activity monitoring, etc.)
o Define and execute the application migration strategy
o Coordinate the activities of the various program stakeholders
o Ensure the stability of the experience tools (maintenance management)
o Ensure adherence to best practices in functional design and optimal use of standard SFDC features
o Lead the Design Authority (Validation and arbitration of designs proposed by business analysts)
o Administer Eloqua & Marketing Cloud (Journey Creation, Campaign Generation, etc.) Optimization of targeting, User support, etc...
Salesforce Lightning Salesforce Administration Salesforce Marketing Cloud Salesforce Field Service Data Migration Data Management Data Integration Solution Architecture Salesforce Service Cloud Salesforce Sales Cloud
Guimini
Delivery Lead
DIGITAL AND IT
January 2024 - August 2024 (7 months)
Paris, France
Project

Lead and supervise "Delivery" teams

Mission
o Lead a project portfolio
▪ Implementation of Experience Cloud & CPQ for an accounting firm
▪ Implementation of a request and aid management application for an association
▪ Implementation of a billing application for an IT company
▪ Implementation of a prospecting, rental management, remuneration, and training/conference booking management application
▪ Implementation of a marketing tool for a retail company

o Lead the maintenance of the CRM tool for various clients (Incident management, evolutions, activity reporting, ticket prioritization and resource allocation, etc.)...

o Lead the Delivery Center (engagement, activity monitoring, etc.)

o Organize different types of deliveries (minor, major, Hot-Fix) and ensure effective production support with the help of the Delivery Center to minimize downtime and commercial impact

o Train and coach consultants
Salesforce CPQ Salesforce Field Service Einstein Analytics Salesforce Marketing Cloud Salesforce Team Management IT Project Management Release Management Application Maintenance Sofacto Zapier Salesforce Service Cloud Salesforce Sales Cloud Solution Architect Service Center Delivery Manager Delivery
Ald Automotive - Société Générale
CRM Architect & Delivery Manager
TRANSPORTATION
November 2020 - December 2023 (3 years and 2 months)
Rueil-Malmaison, France
Project

o Lead the Delivery Center, composed of external resources based in India and Paris & ensure the sustainability of the tools currently within the scope of the Customer Experience team (CRM - Salesforce and customer satisfaction measurement tool).

Mission

o Lead the Delivery Center (engagement, activity monitoring, etc.)
o Organize different types of deliveries (minor, major, Hot-Fix) and ensure effective production support with the help of the Delivery Center to minimize downtime and commercial impact
o Ensure the stability of the experience tools (maintenance management)
o Ensure adherence to best practices in functional design and optimal use of standard SFDC features
o Lead the Design Authority (Validation and arbitration of designs proposed by business analysts)
o Administer Eloqua & Marketing Cloud (Journey Creation, Campaign Generation, etc.) Optimization of targeting, User support, etc...
Salesforce Einstein Analytics Sales Cloud Service Cloud Project Management Team Management Customer Relationship Management (CRM) Application Maintenance CTI design authority Salesforce Connect Integration Marketing Salesforce Marketing Cloud Oracle Eloqua Delivery Manager Release Management Solution Architect

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MBA "Strategy and Consulting"
ESG
2010
Le MBA en stratégies et consulting ambitionnent de former des professionnels dotés d’une force d’anticipation et aptes à conseiller des décideurs. Ce mba consulting a pour ambition de former à la conception et la mise en œuvre de projets stratégiques, conjuguant enjeux organisationnels et managériaux. Le consultant en stratégie est ainsi amené à poser des diagnostics, élaborer une stratégie et à en évaluer la mise en œuvre. Ce mba stratégie et consulting est une formation dispensée par des professionnels pour des futurs experts d’un métier varié et polyvalent.

Salesforce Certified Administrator
Salesforce
2014
Salesforce
Salesforce Certified Sales Cloud Consultant
Salesforce
2015
Salesforce

Francis's certifications are only visible to Malt Community members

CRM Consultant

Francis Arkhurst

Expert Salesforce

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