Freelancer profile translated to English.
Back to original languageAbout Francine
Are you a company, association, or service provider looking for an autonomous, responsive, and experienced professional to assist you with administrative management, operational coordination, customer relations, or even "print-on-demand"? I am here to support you effectively, with rigor, versatility, and commitment.
🔹 What I do for you
I help you save time, streamline your processes, and optimize the quality of your services. As a freelancer, I intervene in a targeted or global manner according to your needs:
✅ Administrative management and team coordination, Activity analysis
✅ Commercial support, Customer Relationship Management
✅ Activity organization, Process writing
✅ Supplier and service provider monitoring
✅ Visual communication, Print Designer
✅ Invoicing, quotes, debt collection
🔹 My added value
✔️ 8 to 15 years of multi-sector experience: personal services, construction, real estate, events, associations
✔️ High autonomy and initiative: you entrust me with a mission, I structure and manage it to completion
✔️ Ability to coordinate different stakeholders (clients, service providers, technicians, internal teams)
✔️ Mastery of numerous professional tools: SAP, GMAO, GENETEC, Crypto (rental management), Office Suite, Ecosystem, planning tools
✔️ AI Tools: Communication and digital optimization
Dall-e, Heygen, Gamma, Suno, ChatGpt4, Midjourney, Elevenlabs...
I am immediately available remotely
I adapt to your tools, your structure, and your priorities.
📩 Contact me to discuss your needs: I offer concrete solutions, measurable results, and reliable daily support.
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Les PetitsPlaisirsGourmandsEvent Organizer, Wedding PlannerLOGISTICS AND SUPPLY CHAINAugust 2013 - October 2014 (1 year and 2 months)Fort-de-France, MartiniqueCommercial prospecting & client negotiation:Active client search (individuals, associations), needs analysis, negotiation of tailor-made services. End-to-end relationship follow-up, with a goal of satisfaction and loyalty.Quote preparation & administrative management:Detailed commercial offer writing, quote preparation, invoicing management, and payment tracking. Implementation of tracking spreadsheets for event budget and logistics management.Event planning & coordination:Event flow design (timing, teams, equipment), unforeseen event management, service provider coordination (decoration, sound, security, entertainment, drivers), organization of preparation meetings. On-site presence to ensure smooth program execution.Strategic partnership development:Search for local partnerships (caterers, florists, venues, technical suppliers), enabling service enhancement and cost control.Logistics organization & culinary preparation:Supervision of logistics (transport, setup, dismantling) and management of food preparation for certain events, while adhering to hygiene and quality standards.Types of events organized:Private ceremonies (weddings, birthdays, baptisms)Association receptionsProfessional buffets, cocktail parties
- Société Nouvel OCEA ImmobilierRental Management OfficerREAL ESTATESeptember 2009 - August 2011 (1 year and 11 months)Fort-de-France, MartiniqueReception and customer relations:In-person and telephone reception for tenants, owners, and service providers. Handling information requests, complaints, and tracking rental files.Commercial support and field assistance:Support for rental agents (viewings, inventory checks, application file preparation). Preparation of commercial documents, assistance in drafting leases.Administrative management of a rental portfolio (100 units):Complete management of mandates: leases, addendums, tenant files. Monthly issuance of rent receipts, collections, and charge reconciliations. Monitoring of owner accounts: payments, balance tracking, annual closings.Management of pre-litigation for rentals:Follow-up of unpaid rent, communication with defaulting tenants. Transmission of files to legal departments if necessary.Technical monitoring and intervention coordination:Planning of renovation or routine maintenance work. Selection of qualified service providers (painters, plumbers, masons, electricians, handymen). Conducting apartment visits, work inspection, and final acceptance.
- RHEMAUS SERVICESDeputy Director of a Personal Services AssociationCIVIC AND SOCIAL ORGANIZATIONSAugust 2015 - August 2017 (2 years)Fort-de-France, MartiniqueCommercial prospecting and customer relations:Active search for new beneficiaries or clients (individuals, family caregivers). Presentation of services, needs assessment, and proposal of personalized service.Monitoring customer satisfaction and service adaptation:Establishment of personal service contracts for principals. Writing and monitoring of home care service contracts. Follow-up of addendums and renewals (hours, rates, conditions).Ensuring compliance with contractual obligations:Preparation and sending of monthly invoices to clients or families. Social declarations (CGSS, URSSAF...) for principals within the framework of the agency service. Monitoring payments and administrative reminders for late payments.Planning and coordination of interventions:Preparation of weekly schedules for home care staff based on client needs. Management of replacements, absences, leave, and emergencies. Optimization of routes to reduce travel time and adhere to schedules.Recruitment and staff supervision:Recruitment of caregivers (interviews, reference checks, profile validation). Onboarding support, mission monitoring, conflict resolution or on-site difficulties management. Transmission of instructions, monitoring of hours worked.
Recommendations
Be the first to recommend Francine
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Professional Title of AI Project ManagerAscencia Business School2025Code NSF : 326t : Programmation, mise en place de logiciels - 326p : Informatique, traitement de l'information (organisation, gestion)
- Certificate of Business CreatorsAFPA2012Code(s) NSF : Etudes de marchés et projets commerciaux (312n) - Sciences économiques et sociales appliquées à l'aménagement et au développement, à l'administration territoriale, au commerce, aux relations sociales et aux ressources humaines, aux finances (120g) Code(s) ROME : Direction de petite ou moyenne entreprise (M1302) - Assistanat de direction (M1604) - Marketing (M1705)