Francine R.

✅ Prospecting & lead management: Identification and qualification of prospects via calls and emails.

✅ Appointment setting & client follow-up: Organizing meetings with clients to understand their needs and advise them.

✅ Site and field visits: Accompanying prospects during visits and highlighting the advantages of real estate projects.

✅ Client relations & closing: Negotiation and support until the finalization of the sale.

💡 Skills developed: Persuasive communication, customer relationship management, negotiation, organization of commercial events.

I take calls from clients experiencing issues with their internet connection or equipment, I take down their report, check their file, open a troubleshooting script, initiate actions, and propose an adequate solution to their problem.

The job consists of dematerializing files: there are many paper documents concerning customers, so first I have to check in an Excel list and Amplitude software to know if it is an open or closed account. Then register and index reference documents, separate DRC files from others, after I validate them to the client manager by putting their signature on the first page of the files, before the last task I scan them one by one and attach them in software called "SHAREPOINT". Finally, I put them in a box, arrange them by number and so on.