Freelancer profile translated to English.

Description

Motivated, organized, and attentive, I am passionate about customer relations and human interaction. I have a knack for connecting with people, I know how to adapt to different profiles, and I work rigorously to offer a positive experience in every interaction. Whether it's to meet customer needs, manage calls, or participate in prospecting campaigns, I always invest myself with seriousness and professionalism. Available and responsive, I am looking for an opportunity in a dynamic environment where I can contribute to customer loyalty and business development.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Transavia France
Tele counselor
TRANSPORTATION
July 2022 - December 2023 (1 year and 5 months)
Tananarive, Madagascar
As a versatile agent, I was responsible for:
- Helping passengers make a ticket reservation by phone.
- Quickly answering questions regarding their reservation via chat.
- Calling passengers in case of delay, change, or cancellation of their flight.
- Processing passenger complaint emails in the event of flight cancellation or loss of their luggage.
Customer advisor Outbound call Inbound call Complaint processing Chat
Youthline
Prospecting
RETAIL (SMALL BUSINESS)
January 2022 - June 2022 (5 months)
Tananarive, Madagascar
Making outbound calls in order to sell our client's solar panels. Our role was to call households in France to ask them a few questions and, if they agree, we send their contact to the French company which will take care of it and send a salesperson to conclude the sale.
Telephone prospecting Sale Prospecting E-commerce Commercial
Le Suc de la Ruche
Receptionist
HOSPITALITY
February 2017 - March 2019 (2 years and 1 month)
Tananarive, Madagascar
I was responsible for the reception and the Facebook page, i.e. answering comments and private messages. I also took care of hotel and reception room reservations, as well as the cash register. At the end of my service, I was responsible for reporting to the hotel manager and making the transition to the person who will replace me.
Email management Call management Customer relationship Manage social networks Chat