Freelancer profile translated to English.
Back to original languageAbout Francesca
Does your business struggle to keep pace with growth?Manual processes, fragmented customer experiences, and challenging project oversight are precisely the issues I address.
What you gain with me:
→ Rigorous project management, from scoping to delivery.
→ Optimized, structured, and scalable processes from the outset.
→ CX automations that save your teams hours (MCP, AI agents, automated workflows, etc.).
→ Clear reporting and KPIs for swift decision-making.
Who for?
Growth-stage startups, SaaS scale-ups, agencies, and SMEs looking to professionalize operations, enhance customer journeys, or launch a significant project with a single point of contact.
Why me?
A Project Manager & Ops Specialist with 7+ years of experience, certified Scrum (PSM I & PSPO I), I operate at the intersection of project management, operations, and customer experience. I've managed projects for L'Oréal, Nespresso, Canal+, Nintendo (via Havas) in demanding agency and B2B SaaS environments (Sastrify, Trusted Shops). Bilingual French/English, fully remote.
I master:
Complex project management (creative, CX, Ops), process optimization and documentation, workflow and customer journey automation, international team coordination, quality control, reporting & KPIs, budget management.
I use:
HubSpot · Zendesk · Gainsight · Notion · Jira · Asana · ClickUp · n8n · Metabase · AI Agents · MCP Servers
French
Native or bilingual
English
Native or bilingual
Spanish
Basic
Italian
Basic
Remote only
Primarily works remotely
Experience
- HAVASProject ManagerMay 2025 - Today (1 year and 3 months)As a Project Manager at Havas, I lead and coordinate high-visibility creative, digital, and marketing projects for major clients, ensuring smooth execution across 360° campaigns (digital and offline).My key responsibilities:- End-to-end project management: scoping, ClickUp environment planning and management, budget management, stakeholder coordination, and deadline tracking.- Digital campaign deployment: coordinating the production and delivery of websites, social media assets, email campaigns, display banners, and other digital formats.- Client relationship management: serving as the primary point of contact between clients and internal/external teams, aligning expectations, and overseeing operations.- Multidisciplinary team coordination: collaborating with creative, media, technical, and production teams, both internal and external, French and international.- Quality control: proofreading, validating deliverables, ensuring brand guideline adherence, verifying assets, and guaranteeing a high level of quality before going live/broadcasting.My goal: to ensure flawless execution, guarantee the quality of deliverables, and provide an impeccable customer experience.
- SastrifyCX Automation ManagerTECHNovember 2022 - July 2025 (2 years and 8 months)As a CX Automation Manager in SaaS Procurement, I lead the optimization of internal processes and customer experience:- Creation and optimization of automated workflows to improve operational efficiency, reducing manual tasks for IT Buyers.- Identifying friction points in current processes and proposing solutions aligned with strategic objectives.- Designing a seamless customer journey to ensure optimal satisfaction and aligning offered services with client expectations.- Monitoring KPIs to measure the effectiveness of automated processes and their impact on customer satisfaction.- Coordinating with IT, Product, and CSM departments to ensure harmonious integration of deployed solutions.- Training internal teams and clients on tool usage and the benefits of implemented automations.
- KiweetoProject ManagerJanuary 2025 - Today (1 year and 7 months)As a volunteer Project Manager at Kiweeto, I actively contribute to the development of an innovative app connecting animal welfare associations with foster families across France.My role, in collaboration with our association's president, includes optimizing the product roadmap and managing priorities, structuring a clear backlog aligned with objectives, and coordinating actions with our partner agency (developers and UX/UI designers). From ideation to launch, we are dedicated to creating a revolutionary application for animal welfare.Concurrently, I am building the platform's brand awareness through strategic partnerships.I am applying my project management skills to a cause close to my heart: animal protection.
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Recommendations
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Certifications
- Professional Scrum Product OwnerScrum.org2023