Freelancer profile translated to English.

Description

IT Technician / User Support – Deployment – Fleet Administration

With several years of experience in IT support and user assistance, I help companies manage their daily IT environment.

I am involved in the entire lifecycle of the workstation: preparation, deployment, configuration, maintenance, and renewal of IT equipment. I also provide on-site and remote support, incident resolution, user account and access rights management, as well as IT and telephone fleet monitoring.

My areas of intervention:

• User Support L1/L2 (Windows, Microsoft 365, email, business applications)• Incident and service request management• Workstation deployment and renewal• Active Directory administration and authorization management• IT fleet management and inventory• Smartphone and mobility solution configuration• Onboarding and support for new employees• Awareness of cybersecurity best practices• Coordination with service providers and technical teams

I have also developed expertise in supporting users with disabilities, particularly in digital accessibility, workstation adaptation, and assistance for visually impaired individuals.

Rigorous, autonomous, and service-oriented, I strive to provide responsive and quality support while ensuring user satisfaction.

Available for one-off or recurring missions in person, hybrid, or remote

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Bourges (up to 50km), Orléans (up to 10km), Vierzon (up to 10km), Issoudun (up to 10km), Châteauroux (up to 10km)

Honeywell,
On-site Support Technician
PUBLIC SAFETY
May 2023 - Today (3 years and 3 months)
18100 Vierzon, France
• Receiving user requests by email and phone, opening and closing intervention tickets, incident tracking.
• Installation of new IT hardware and equipment (software, antivirus, printers, computers…), performing updates.
Bouygues Télecom,
On-site Support Technician
July 2019 - Today (7 years and 1 month)
Bourges, France
• Receiving user requests by email and phone, opening and closing intervention tickets, incident tracking.
• Installation of new IT hardware and equipment (software, antivirus, printers, computers…), performing updates.
• Training users to facilitate the adoption of new software and IT equipment.
• Repairing Level 1 IT breakdowns and other problems, escalating to Level 2 and 3 teams.
• IT stock management.
Ateliers LOUIS VUITTON France,
On-site Support Technician
March 2018 - July 2019 (1 year and 4 months)
36100 Issoudun, France
• Remote technical assistance and support, incident resolution (Levels 1 and 2).
• Installation and configuration of workstations, printers, networks, IT troubleshooting.
• IT stock management.