Freelancer profile translated to English.

Description

I have been an IT support technician for 6 years, responsible for providing technical assistance to computer users who are experiencing difficulties with computer hardware, IT applications, or communication software.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Bourges (up to 50km), Orléans (up to 10km), Vierzon (up to 10km), Issoudun (up to 10km), Châteauroux (up to 10km)

Honeywell,
On-site Support Technician
PUBLIC SAFETY
May 2023 - Today (3 years and 1 month)
18100 Vierzon, France
• Receiving user requests by email and phone, opening and closing intervention tickets, incident tracking.
• Installation of new computer hardware and equipment (software, antivirus, printers, computers, etc.), performing updates.
Bouygues Télecom,
On-site Support Technician
July 2019 - Today (6 years and 11 months)
Bourges, France
• Receiving user requests by email and phone, opening and closing intervention tickets, incident tracking.
• Installation of new computer hardware and equipment (software, antivirus, printers, computers, etc.), performing updates.
• Training users to facilitate the adoption of new software and computer equipment.
• Repairing level 1 hardware failures and other IT problems, escalating to level 2 and 3 teams.
• Managing IT inventory.
Bouygues Telecom
IT Technician
TELECOMMUNICATIONS
March 2018 - Today (8 years and 3 months)
Receiving user requests by email and phone,
opening and closing intervention tickets, incident
tracking.

Installation of new computer hardware and equipment
(software, antivirus, printers, computers, etc.),
performing updates.

Training users to facilitate the adoption of new
software and computer equipment.

Repairing hardware failures and other level 1 IT
problems, escalating to level 2 and 3 teams.

• Managing IT inventory.