Fouad Houti

Client Banks & Insurance June 2024 - Present. ✓Define the scope and objectives of the CMDB ✓Design and implement the CMDB structure and processes ✓Audit and design CMDB data feeding and consumption interfaces ✓Develop and implement CMDB discovery and data feeding solutions ✓Manage CMDB operations and updates ✓Evaluate and improve CMDB performance and maturity ✓Ensure CMDB compliance with ECB recommendations and DORA standards. ✓Implement the migration strategy from ASSYST CMDB to ServiceNow. ✓Modeling of IT technologies (e.g., Esx, Teradata, Openstack, OpenShift, Public Cloud, …) on ServiceNow ✓Opening new classes and standardizing ServiceNow CMDB practices. ✓Lead the convergence of CMDB practices (Group level, merging 4 CMDBs into a single CMDB). Technical environment:

• ServiceNow for asset and CI management

• ServiceNow Solution Discovery for CI discovery and updates.

• ASSYST for incident and change management.

• Development of Python scripts to identify deltas and ensure data quality in the CMDB.

• Development of NodeJS scripts to read SCCM, Qualys, INTUNE data.

✓ Recruit, Coach, and Support a team of 17 employees (consultants, architects, Level 3 support, Product Owners, and project managers) + 4 employees in NearShore. ✓Manage and oversee the outsourcing service contract to ensure 24/7 availability of business tools. ✓Define the IT strategy for Bouygues Telecom's network and IT operations tools. (€10M/year). ✓Guarantee 24/7 service level and tool availability. ✓Manage the transformation project portfolio for the operations department. ✓Manage IT production operations for supervision, hypervision, ITSM, observability, and automation tools ✓Optimize OPEX by implementing an automation program for technical operations at the NOC. ✓Improve the operational efficiency of the network and IT operations department through a rationalization program for supervision and network/IT operations tools at Bouygues Telecom. Project Portfolio: ✓Lead the project to migrate Bouygues Telecom's network and IT ticketing tools to ServiceNow

• Ensure communication with business teams and the integrator.

• Ensure parallel RUN of CMDBs (legacy and ServiceNow)

• Standardize existing ITSM processes with business units towards ITIL processes to facilitate ServiceNow integration

• Implement ITSM processes on ServiceNow (Incident, Change, and Problems) • Implement CMDB auto-discovery (MID Server) ✓Lead the IT observability project for Bouygues Telecom (Integration of the ElasticSearch solution on cloud).• Prepare the migration from an IaaS solution to a SaaS solution (ElasticSearch)

• Validate the new solution with the vendor. (Cost, architecture, usage, data, …). Manage the contract with the vendor (cost, escalations, support, fineOps). Ensure communication with management and business, particularly for customizing dashboards on Kibana.

Davidson Consulting, Permanent Contract, Paris France May 2017-Dec 2019 Client: Bouygues Telecom France, Paris ✓ Lead the CDI production factories (Ericsson & Huawei) for the Crozon deployment (10 K nodes Rollout). ✓Process Manager: Facilitate workshops for designing telecom equipment integration processes. ✓Monitor process performance daily through the implementation of tracking dashboards. ✓Implement and facilitate continuous process improvement cells through in-depth analysis of failure causes. (Improved Telecom integration success rate from 60% to 90%) ✓Write and validate procedures and work instructions for the deployment of Radio (telecom) equipment ✓Document and organize processes, procedures, and work instructions by establishing a process library. ✓Communicate progress status to the program & top management Responsible for 5 direct project managers & 2 production factories (ERC & Nokia) ✓Launch Tender for a remote control & support solution (Tool + Back Office).