About Fouad
English
Native or bilingual
Italian
Basic
Spanish
Basic
Experience
- Groupe Société GénéraleIT Support Technician (Permanent contract)June 2025 - Today (1 year and 2 months)La Défense, FranceDaily check of printers/print jobsInventory management and IT equipment trackingWriting proceduresPC preparation for new employees, skills=[]
- Groupe TF1IT Support Technician (Fixed-term contract)April 2025 - June 2025 (2 months)92100 Boulogne-Billancourt, France• ● Level 1 Support Windows, Mac OS, printers, iPhone and iPad• ● Resolution of office and application incidents related to Broadcasting• ● Meeting room checks• ● Daily checks of TV studios, printers/print jobs• ● Inventory management and IT equipment tracking• ● Writing procedures• ● PC preparation for new employees• ● Interventions in TV studios, skills=[]
- Vital (ESN) – Client Givenchy,IT Support Technician (Permanent contract)January 2024 - April 2025 (1 year and 3 months)2 Rue de la Liberté, 93200 Saint-Denis, France• ● Level 1 Support Windows, Mac OS, printers, iPhone and iPad• ● Resolution of office, retail, and application incidents (Cegid)• ● Support for internal applications and escalation to specialized teams• ● Inventory management and IT equipment tracking• ● DELL After-Sales Service declarations, diagnostics, and coordination of on-site interventions• ● Writing procedures and workstation preparation via Workspace One Hub• ● Preparation of iPhones and PCs for new employees• ● Interventions in stores for critical incidents, skills=[]
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Education
- ITIL V4 FoundationITIL V4 Foundation
- CCNA 1 NetworksCCNA 1 Networks