Freelancer profile translated to English.

Description

Technology and business process consultant with over 20 years of experience in CX, Back Office, Automation, digital transformation and operations, system solutions and integrations, across global industrial verticals for medium to large multinational companies (500-50,000 employees).

Industry field of expertise

Languages

Spanish
Native or bilingual
English
Native or bilingual
French
Conversational
Dutch
Conversational
Italian
Basic

Workplace preferences

Can work on-site

España (up to 50km)

FluCX Consulting LTD
Consultant Specialist and Director
CONSULTING AND AUDITS
July 2019 - Today (7 years and 1 month)
Madrid, Spain
Startup limited company as a freelance consultant forTechnology and business process solutions for contact centers and Back Office. Main services offered:
Business Process and Technology Analysis
Digital transformation, design and management
Technology acquisition
Operations management training
Certified Verint implementation, training, and consulting
NPS, CX improvements via business process optimization
Consultoría de estrategia y operaciones Transformación digital Gestión de cambio y transformación organizacional Dirección de proyecto técnico Formación
Intelcia
IT Director
TELECOMMUNICATIONS
July 2020 - May 2023 (2 years and 10 months)
Madrid, Spain
Leading role of the support team for a multinational BPObased in Spain, Colombia, Chile, and the UK and responsible for
the maintenance, support, and performance of
systems and integrations with telephony, HR, payroll, and
billing systems, as well as ensuring technology adoption and system performance. Responsible for budget, acquisitions, and business continuity for all aspects related to automated planning, billing, and payroll.
Soporte técnico Desarrollo de producto Mejora de procesos de negocio Análisis de datos Administración de bases de datos
Verint
APAC Regional Consulting and Presales Director
TELECOMMUNICATIONS
March 2017 - July 2019 (2 years and 4 months)
Singapur, Singapore
Leadership role of a team of subject matter experts in Customer Engagement Optimization solutions in a hybrid of presales and post-sales. The initial objective of my appointment was to introduce new
concepts and implement/influence changes in sales strategies to continue business growth at an accelerated pace of 13% per annum.
Theobjective achieved was to introduce a consulting approach to the sales team and more closely align pre- and post-sales processes and objectives.
Primary responsibility for key clients and critical accounts, including complex multi-solution installations.
Ventas Dirección de proyecto técnico Dirección y desarrollo de equipos de trabajo Estrategia de ventas Presentaciones corporativas