Freelancer profile translated to English.

Description

Co-founder of Dual.Expertise and consultant in customer experience & visual merchandising for independent retailers.

After 10 years in high-end visual merchandising, Diesel Head Office, Ralph Lauren, Chanel, installation coordination at the "Les Deux Mains du Luxe" show at the Grand Palais, creation and installation of showrooms, window displays, and guidelines, I co-founded Dual.Expertise with Camille Chartoire: a firm dedicated to customer experience as a real profitability lever for independent retailers.

Today, I support independent businesses in transforming every customer interaction into a competitive advantage.

My missions: customer experience consulting, visual merchandising, creation of window displays and guidelines, training workshops.

👉 dualexpertise.fr

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual

Workplace preferences

Can work on-site

Lyon (up to 50km), Paris (up to 50km), Marseille (up to 50km)

Dual.Expertise
Co-founder & Customer Experience Consultant
December 2025 - Today (6 months)
Co-founder of Dual.Expertise, a consulting and training firm specializing in customer experience for independent retailers, created with Camille Chartoire after 6 years of collaboration at Diesel.
Dual.Expertise supports boutiques, restaurants, hotels, and delicatessens in transforming customer experience into a concrete profitability lever.
Partnership with CCI Lyon Métropole: leading a series of workshops on "Customer Experience, the Driver of Your Profitability" for local retailers.
dualexpertise.fr
CDI DIESEL
Area Head Office Visual Merchandiser
August 2016 - January 2024 (7 years and 5 months)
Paris, France
Supervision of window displays and VM installations in France. Training of VM and sales teams. Installation of showrooms and supplier follow-up. Management of networks: retail, wholesale, outlet. Post-visit reports and feedback.

Travel, swimming, tennis, skiing, fashion & competitive gaming.
RALPH LAUREN
Creative Assistant Wholesale & Freelance Consulting
November 2012 - August 2016 (3 years and 10 months)
Paris, France
Participation in the design of showrooms and window displays. Research and selection of accessories and decorations. Installation of window displays and showrooms for Men, Women, and Children. Follow-up of supplier orders and internal recommendations.