Florian P.

Within Audensiel, I joined the Amadeus client's teams. I hold the position of cross-functional project manager for the migration of the entire application park to Microsoft Azure Cloud. The project has a budget of €4.5M over 2 years. My role is to support DevOps teams in migrating to the Cloud. I am also responsible for defining and implementing the migration framework based on ITIL principles in a scaled Agile environment (Safe).

Missions

- Monitoring migration KPIs (cost, quality, deadline),

- Implementation of a Framework for each process

- Supporting teams on the different migration pillars:

o Event Management, Incident Management, Application Management, Capacity Management,

Change Management, Release & Deployment Management, Security Management.

- Planning migration steps,

- Setting up Confluence documentation,

- Leading meetings with stakeholders.

Key Achievements

- Defining process governance with Product Owners,

- Supporting teams through change,

- Implementing documentation.

Technical Environment

Confluence, ITIL, Jira, Office Suite, WIN@proach

Within Klanik, I worked as a Project Manager and Head of Professional Services for the integration of SaaS solutions in customer satisfaction and e-reputation for the Skeepers client (Avis Vérifiés). I managed projects for key accounts based in Europe and South America in the banking, insurance, online sales, and construction sectors. The second role involved creating and managing a Professional Services department for integrating SaaS solutions in the environments of small and medium-sized enterprises (SMEs) across Europe and the Americas (North and South). The team consisted of 8 Business Analysts with technical backgrounds, both locally and nearshore (Tunisia). The activity represented over 600 projects per year for an annual budget of €1.7 million.

Missions

• - KPI Monitoring (cost, quality, deadline),

• - Implementation of internal processes,

• - Project planning,

• - Training and skills development of employees,

• - Creation of client training programs (in-person/online, e-learning),

• - Setting budgetary objectives,

• - 600 projects per year,

• - Technical support for complex integrations,

• - Implementation of SQL services via cron jobs.

Key Achievements

- Creation of a distributed team of 6 people in 1 month (Nearshore),

- Client training support,

- Monitoring and maintenance of projects in RUN mode,

- Reduction of incident impact time,

- Improvement of solution deployment time,

- Process documentation,

- Adapting communication to the level of interlocutors for different client stakeholders in different languages and cultures (French, English, Spanish).

Technical Environment

Jira, Power BI, SQL, Office Suite, XML, HTML

Responsible for contractual commitment, operational management, and the management of a shared portfolio of 3 clients (Telecom, Energy, Public Sector) representing an annual budget of €1.3 million, 140+ applications, and a team of 15 employees (13 developers, 2 Business Analysts).

Missions

- Management of TMA, BUILD, agency, and fixed-price contracts, using Agile and Waterfall methodologies

- KPI Monitoring (cost, quality, deadline) + Dashboard

- Agilization of the service center,

- Management of multi-technology (Java, .NET, SQL) and multi-environment projects

- Client support for writing functional specifications,

- Implementation of a service center,

- Coordination of application maintenance, evolution, design, and redesign activities.

- Delivery Management

- Migration of applications to Azure On-Premise cloud,

- Change management support,

- Leading meetings (Workshop, Steering Committee, Project Committee, Strategy Committee)

- Writing and implementing a project governance plan (PGP)

- Project risk management,

- Implementing a Quality Assurance Plan (QAP)

- Private/public sector tenders

Key Achievements

- Simultaneous management of several contracts and clients with different engagement models.

- Management of a portfolio of over 140 applications.

- Functional management of a team of 15 people.

- Management of a consolidated annual budget of €1.3 million.

- Leading Cloud Azure transformation and migration projects.