About Florian
French
Native or bilingual
Portuguese
Fluent
Experience
- MaisonKansoCustomer ServiceE-COMMERCESeptember 2025 - Today (9 months)Houston, United StatesCustomer Support & E-commerce Operational Management — MaisonKansoSeptember 2025 – PresentResponsible for the entire customer relationship and operational support for an e-commerce brand, ensuring 7/7 service continuity with maximum responsiveness.Key Missions:Omnichannel Flow Management: Daily processing of emails and messages (After-Sales Service) with a constant goal of Inbox Zero.Dispute Resolution: Independent management of delivery, product return, and refund issues to ensure customer satisfaction.Logistics Tracking: Interface between customers and carriers to ensure the smooth delivery of orders.Continuous Improvement: Drafting standard responses (templates) and optimizing processes for increased efficiency.
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