You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Florian M.FM

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Florian

Email & Customer Support Manager | Content Moderator | "Inbox Zero" Goal 7 days a week

Are you spending too much time sorting and managing your emails? I can help you regain control of your inbox. As an organized entrepreneur, I manage your message flow so you can focus on your core business.

Why entrust me with your emails?

My strength is my availability 7 days a week.

Based internationally, I leverage the time difference to process your messages in the evening (French time). Your clients receive a quick response even late at night or on weekends, and you start each day with a perfectly organized and processed inbox.

My services:

Sorting and Organization: Spam cleaning, archiving, and prioritization of urgent messages.

Customer Responses (After-Sales Service): Handling information requests, order tracking, and dispute management.

Appointment Scheduling: Managing your calendar based on incoming requests.

My commitments:

Zero errors: Impeccable spelling for a polished brand image.

Confidentiality: Complete discretion and respect for your professional data.

Responsiveness: Smooth processing to ensure no client is left without a response.

With no technical barriers, I am proficient in Google Suite (Gmail), Outlook, and Slack. I adapt immediately to your work methods.

Ready to clear your inbox?

Contact me to delegate today!
  • French

    Native or bilingual

  • Portuguese

    Fluent

Remote only
Primarily works remotely

Experience

  • MaisonKanso
    Customer Service
    E-COMMERCE
    September 2025 - Today (9 months)
    Houston, United States
    Customer Support & E-commerce Operational Management — MaisonKanso
    September 2025 – Present

    Responsible for the entire customer relationship and operational support for an e-commerce brand, ensuring 7/7 service continuity with maximum responsiveness.

    Key Missions:

    Omnichannel Flow Management: Daily processing of emails and messages (After-Sales Service) with a constant goal of Inbox Zero.

    Dispute Resolution: Independent management of delivery, product return, and refund issues to ensure customer satisfaction.

    Logistics Tracking: Interface between customers and carriers to ensure the smooth delivery of orders.

    Continuous Improvement: Drafting standard responses (templates) and optimizing processes for increased efficiency.
    After-Sales Service Customer Service Social Media Customer Support After-sales customer service

Recommendations

Be the first to recommend Florian

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Categories

  • Other