Freelancer profile translated to English.
Back to original languageAbout Florian
Welcome to my Malt profile!
Specializing in client portfolio management, B2B prospecting, and tailor-made support, I help companies optimize their client follow-up, foster loyalty, and structure long-term relationships.
My daily routine: multichannel request handling (calls, emails, CRM), personalized follow-ups, rigorous reporting, action plans adapted to each account, and active listening to ensure satisfaction and engagement.
What I offer:
- Management and animation of client portfolios (follow-up, loyalty, follow-up)
- Handling incoming & outgoing requests, organizing regular meetings
- Implementation of personalized action plans per client or segment
- Accurate reporting (Excel, CRM...) and feedback from the field
- Long-term client support, education, and adaptation to the business context
What sets me apart:
- Empathy and listening skills (psychology studies, daily practice in support)
- Organization & structuring: own follow-up, prioritization, clear communication
- Quick learning ability in any new sector
Passionate about human relationships and understanding needs: I regularly publish on LinkedIn about psychology, client relations, and sales effectiveness.
I work with a team spirit and fluid communication, both orally and in writing.
I work with responsiveness, commitment, and always with the aim of simplifying my clients' lives while ensuring quality follow-up.
If you are looking for a freelancer capable of supporting, reassuring, advancing your projects, and structuring your client relationships, let's chat!
French
Native or bilingual
English
Conversational
Can work on-site
Paris (up to 15km)
Experience
- WINDOOBDRNovember 2024 - May 2025 (6 months)Organization and prioritization of multichannel follow-ups (phone, email, CRM) Management and animation of a portfolio of about a hundred clients and former leads: follow-up, monitoring, and long-term loyalty. Handling various requests (reactivation, information, needs qualification) Implementation of personalized action plans for each client segment
- DIGITALISMESales ManagerSeptember 2023 - September 2024 (1 year)Prospecting by phone and email: 7,000 cold calls and 205 video calls. Proficiency in CRM tools (Hubspot) Implementation of tailor-made action plans for each account and campaign monitoring (single point of contact). Implementation of the prospecting strategyCreation and management
- FreelanceBusiness creation of coaching companyJune 2021 - April 2022 (10 months)Béziers, France- Individual and professional coaching- Digital prospecting (email, Facebook ads)- Closing appointments
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Education
- Master's in Digital Project ManagementISCOD2024Mastère management de projet digital
- Professional Bachelor's in EntrepreneurshipIUT DE POITIERS, SITE DE NIORT2022Licence professionnelle entrepreneuriat