Freelancer profile translated to English.
Back to original languageAbout Florian
With 10 years of experience in customer relations, I have had the opportunity to work for renowned companies such as Fnac and ManoMano, as well as for clients like Invoxia, Mon Petit Placement, Josepho, and Labrador Transparency.
My skills:
- Handling incoming requests by email, chat, or phone
- Dispute and fraud management
- Process improvement and automation setup (Zendesk)
- Supplier relations and B2B request management
- QA: Creation and execution of automated Cypress tests
- Team management and coordination
- Presales or aftersales
- Available languages: French and English
- Software mastered: Zendesk, Hubspot, Crisp, Diabolocom, Slack, Teams, Aircall, Shopify, Cypress, Squash
Would you like to discuss your needs?
Book a meeting with me:
calendly . com/mazabraudf/appel-de-decouverte-30-minutes
French
Native or bilingual
English
Fluent
Spanish
Conversational
Can work on-site
Dax (up to 20km)
Experience
- Labrador companyFreelance - N2 Technical Support Specialist - Q/A tester cypressCONSULTING AND AUDITSDecember 2024 - Today (1 year and 7 months)Handling incoming requests. Process improvement. Bug reproduction. Escalation of tickets to developers, PO, and production support. Database intervention.Q/A: creation of automated Cypress tests
- josephoFreelance - Technical support agentENTERTAINMENT AND LEISUREJuly 2024 - Today (2 years)Phone and SMS assistance for technical problem resolution on photo booths for rent (B2B-B2C)
- Entreprise confidentielleFreelance - Head of customer supportOctober 2023 - September 2024 (10 months)Head of Customer Support EMEA/US:- Customer support management- Reporting to the CEO and Operations Director- Process and tools improvement- Improvement of the AI used for support- FAQ management and improvement- Implementation of an internal Knowledge Base
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Education
- 1st yearUniversity of Pau and Pays de l'Adour2013Première année de licence en LEA (Anglais, Espagnol et Russe) alternant cours de traduction, grammaire, civilisation, droit, commerce international et gestion/comptabilité.
- 2 Years completedINSEEC2015BBA INSEEC : programme alternant cours de marketing, finance, commerce international, droit des affaires, langues avec différents stages en France et à l'étranger.
Skill set
Categories
- Other