Freelancer profile translated to English.

Description

Naturally curious and open to the world, I spent 6 years managing teams in a multicultural airport environment, developing strong reactivity and solid problem-solving skills. Now based in Jakarta, Indonesia, I work as an independent consultant. I combine my field experience with absolute linguistic rigor, which I am currently perfecting through a professional proofreader certification (EFLC). My goal: to guarantee my clients impeccable clarity in their content and operational processes.

Languages

French
Native or bilingual
English
Fluent
Indonesian
Fluent

Workplace preferences

Remote only

Primarily works remotely

Cityone
Regulator - Supervisor (back office) / RCO
TRAVEL AND TOURISM
December 2023 - September 2025 (1 year and 9 months)
Paris, France
Team management across multiple terminals to ensure an optimal experience at border control points. Monitoring, analysis, and improvement of passenger flow and adaptation using various software. (APAMS, XOVIS, Security Desk, SARIA, ...)
Team Management Strategy & Performance Management (KPI, profitability, audit) Crisis Management & Field Adaptability Interpersonal Communication Multilingual Communication
Cityone
Operational Regulator, Supervisor (front office)
TRAVEL AND TOURISM
April 2022 - December 2023 (1 year and 8 months)
Paris, France
Supervise, organize, and direct management teams and staff in various departments.
Ensure the quality of services provided.
Team Management Crisis Management & Field Adaptability Interpersonal Communication Multilingual Communication Customer Satisfaction
Cityone
ZONE MANAGER - AIRPORT STAFF
TRAVEL AND TOURISM
April 2017 - April 2022 (5 years)
Paris, France
Welcome, inform, and guide passengers and their companions in the terminals.
Ensure the safety and proper functioning of equipment.
Interpersonal Communication Crisis Management & Field Adaptability Customer Satisfaction