Freelancer profile translated to English.

Description

Techno-functional consultant with 16 years of experience in IT, including 5 in IT Service Management. I can handle technical and functional topics by leveraging ITIL and Agile methodologies. I have a particular interest in consulting and improving business processes to tool them.

I aspire to enable my clients to offer quality and constantly improving customer service.

Knowledge sharing is important to me:

- Beyond quality service, it greatly contributes to making my work sustainable. Training and documentation are therefore important aspects of all my services.

- It allows me to grow in my profession, but also as a person, thanks to all the people I meet.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Amaris
Business Analyst ServiceNow
August 2024 - Today (1 year and 10 months)
Genève, Switzerland
For an NGO in Geneva.

Digitalization of accounting processes on ServiceNow. Building a dedicated, fully custom product on the ServiceNow platform.
Product Architecture ServiceNow Financial Accounting Agile Scrum Business Analysis
OVHCloud
Proxy Product Owner ServiceNow
April 2022 - July 2024 (2 years and 3 months)
The Proxy Product Owner serves as an interface between the Product Owners, located on the business side, and the ServiceNow team.
He works in collaboration with the Implementation Specialist.

My scope is the ServiceNow instance dedicated to ITSM.
Agile Scrum ServiceNow ATF
Thales Aerospace
Project Manager / Functional Consultant ServiceNow
AVIATION AND AEROSPACE
November 2021 - March 2022 (4 months)
Lyon, France
Project to design 25 service offerings and publish them in the catalog.

Project Manager
- Monitoring the workload and priorities of the two technical consultants.
- Reporting on project progress.
- Tracking the progress of Offerings (design and development) within the project scope.
- Monitoring a second project for ATF implementation on already implemented offerings.

Functional Consultant
- Supporting business units in specifying the Services they wish to publish in the catalog (Organizing workshops, designing small POCs, creating and updating specifications).
- Overall monitoring of offerings being specified.
- Acceptance testing of developed offerings before they go live.
Project Management Functional Specifications Workshop Facilitation Team Management ServiceNow