Freelancer profile translated to English.

Description

I have 11 years of commercial experience, including 4 years in customer support.

Experience acquired in multilingual environments (English-speaking in particular), highly competitive and high-intensity (estimated maximum workload: 100 emails + 40 calls per day)

I am an excellent communicator, both in writing (very high level of language and spelling) and orally (active listening and positive formulation)

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Fluent

Workplace preferences

Remote only

Primarily works remotely

CLIPBOARD HEALTH, ONEPILOT, UNITED CALL CENTERS
Customer Service Agent
September 2024 - Today (1 year and 9 months)
- Processing incoming calls, emails and chats
- French and English
- B2C and B to B
- sectors of activity: transport, health, training
UNITEDPRINT SE
Key Account Manager
September 2022 - August 2024 (1 year and 11 months)
Spain
• Optimization of the display of the merchant site and operational processes (quotes, after-sales service, CRM, reporting)
• Management of a portfolio of 100+ clients, €2.2M average annual turnover
ACADOMIA, COURS LEGENDRE
Independent Teacher-Trainer
September 2019 - August 2022 (2 years and 11 months)
Lyon, France
• Private and group lessons in French, English, Spanish, Mathematics, Economics
• Public: high school and post-baccalaureate students
• Total: 100+ students, 2500+ hours of teaching