Freelancer profile translated to English.
Back to original languageAbout Florian
After two experiences in the automotive industry (Ferrari & Renault), I now specialize in Salesforce, the world's leading CRM tool. I currently work on Salesforce implementation projects across various clouds and am a certified Salesforce Administrator (ADM201). My previous industry experience allows me to have a very fine understanding of your processes and thus to best grasp your needs. My current experiences enable me to configure the platform that will meet these needs. Do not hesitate to contact me to discuss it.
French
Native or bilingual
English
Fluent
Spanish
Basic
Remote only
Primarily works remotely
Experience
- Viseo TechnologiesSalesforce ConsultantCONSULTING AND AUDITSOctober 2021 - September 2023 (1 year and 11 months)Lyon, FranceAs a Salesforce Consultant, I worked on multiple projects and could take on different roles depending on the project:
- Salesforce Administrator / Salesforce Consultant:
- Implementation of various Salesforce platform clouds; Salescloud, Servicecloud, Experiencecloud- Platform configuration; apps, objects, fields, validation rules, flows, record types, etc...- Data migration- Document management- Salesforce Business Analyst
- User training- Writing Use Cases or User Stories- Definition and documentation of technical solutions- Preparation and facilitation of workshopsMethodologies used:- Agile- Waterfall- V-Model - Elkem SiliconesSalesforce Business AnalystRAW MATERIALS INDUSTRYSeptember 2023 - Today (2 years and 9 months)Lyon, FranceCurrently serving a final client in the industry as a Salesforce Business Analyst, my responsibilities include understanding and modeling business processes and then defining how to configure Salesforce to meet these processes. I also conduct POCs in Salesforce to validate concepts with users. Therefore, I have a dual role of Business Analyst / Administrator.In this capacity, I perform the following tasks:
- Salesforce Business Analyst:
- Preparation and facilitation of workshops- Needs definition and associated process modeling- Writing User Stories- Defining the solution to be implemented in Salesforce- Testing- Salesforce Administrator:
Conducting POCs => configuring a preliminary solution in Salesforce to validate with users that the technical solution will indeed meet the expressed need.- Configuration: flows, rights management, objects, etc. - Renault GroupeCRM & Digital ManagerAUTOMOBILENovember 2017 - June 2020 (2 years and 7 months)Rennes, FranceFor the manufacturer to distributors:- Promote the brand's CRM & Digital strategy to distributors.- Train users (Salespeople, Marketing Managers, Sales Managers, and Directors) on using the CRM tool (Salesforce)- Create activity reports (SALESFORCE) and make them available to a user community.- Analyze sales performance by creating reports (SALESFORCE). Present results and implement action plans.- Implement new CRM and digital-oriented processes.- Train on the use of Renault's digital tools.- Deploy digital tools (mobile application, migration module) to the network of dealerships and agents.- Coach the distribution network in managing its e-reputation.- Ensure quality field feedback to improve our processes and adapt them to sales forces.
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Education
- Master in Business AdministrationESC PAU2015
- Salesforce ConsultantEdumotiv2021Formation longue de 7 mois spécialisée sur Salesforce mais également sur la gestion de projet informatique et toutes les disciplines inhérentes à ce domaine ; sécurité informatique, gestion de la data, Salesforce, management de projet informatique, méthodes agiles.
Certifications
- Salesforce Administrator ADM201Salesforce2022