Florian B.

Welcome to my profile!

I have been managing customer services for 4 years. I have had the opportunity to collaborate with +100 online stores and I can answer several hundreds of emails per day.

▪️ 10 reasons to work with me:

1️⃣ Operational: you don't need to train me, I can manage your customer support right now.

2️⃣ Experienced: I have had the opportunity to collaborate with more than 60 entrepreneurs, which represents +100 online stores. Your customer support will be in good hands.

3️⃣ Multi-language: I am bilingual in English. I can also manage customer support in Spanish and German.

4️⃣ Productive: I am used to managing several hundreds of emails per day without compromising the quality of my responses. Even in full growth, I could answer all your customers.

5️⃣ Independent: I am autonomous and I know how to take initiatives. You can finally think of something other than your customer support.

6️⃣ Tailor-made: I adapt my working methods to yours.

7️⃣ The customer is King: I am empathetic and patient, your customers will be pampered.

8️⃣ Confidentiality: at the beginning of our collaboration, we will sign a confidentiality agreement.

9️⃣ Limited refunds: I have my own methods to limit refunds while maximizing customer satisfaction.

🔟 Availability: I am available 7 days a week, without exception.