About Florian
French
Native or bilingual
English
Native or bilingual
Experience
- BlueraiseTransformation ManagerMarch 2021 - Today (5 years and 3 months)Paris, FranceFounder of the consulting firm Blueraise✔ Internal: Prospecting and contracting clients, company management
- LVMHCRM Program ManagerApril 2024 - December 2024 (8 months)✔ Managed 20+ people on marketing evolutions across 3 brands✔ Managed budget and resource planning (analysts and developers) ✔ Led Steerco meetings with brand CIOs➔ Tools: Salesforce Service Cloud / Commerce Cloud / Marketing Cloud / JiraResults:✔ Deployed Salesforce in Indonesia and Malaysia✔ Deployed SF1 in the Middle East✔ Deployed new Salesforce Service modules in the US/Canada
- ChanelAuditor / CRM After-Sales Support ManagerApril 2022 - April 2024 (2 years)✔ Managed 2 auditors✔ Audited the solution (iOS App, Salesforce)✔ Set up and trained a team of 15 people for Support➔ Tools: Salesforce Service Cloud / Jira / iOS AppResults:✔ Conducted functional and technical testing sessions✔ Produced anomaly tracking✔ Led workshops with project management✔ Trained 15 Support staff
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Education
- Executive MBA, StratégieESSEC Business School2020Executive MBA, Stratégie
- Master en sciences de gestion, Systèmes d''information de gestion, généralInstitut Mines-Télécom Business School2015Master en sciences de gestion, Systèmes d''information de gestion, général